Client Service Representative - Card Services
Company Name:
Fiserv
Position Type:
Full-time
The Express Client Services team is responsible for supporting the operational needs of Card Services' clients. Card Services' clients are Financial Institutions (FIs) that utilize Fiserv debit card processing products and services. The group provides first level phone and email support to these FIs in areas such as ATM/debit card production and processing, settlement, out of balance, reports, database set-up, client notifications and file transmissions. Each Client Services Representative on the team is responsible for understanding these product/services and utilizing various systems and platforms in order to service the client inquiries and support requests while working closely with various internal departments throughout the United States.
Responsibilities:
o Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns
o Provide accurate information and quality customer service
o Research customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application
o Resolve problems by researching and working with other departments. Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
o Meet individual customer service call volume and quality expectations
o Provide support for Account Executives as assigned
o Share best practices with other customer service claim teams
o Respond to non-routine inquiries through phone or e-mail contact with customers and prospects about the company's products or services
o Promote and maintain positive customer relations utilizing service excellence techniques
o Participate in meeting team goals for service, quality and cost
o Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs, and improve quality
Position Requirements:
o Previous experience in financial institution balancing of general ledger, teller or ATM cash accounts plus 3
years banking or customer service experience
o High school diploma required, bachelor's degree strongly preferred
o Excellent customer service and active listening skills
o Excellent communication (verbal and written) skills
o Demonstrated experience working well in a close team environment
o Strong attention to detail with the ability to multi task and support the needs of multiple clients simultaneously, following up with clients as needed
o Ability to make decisions and solves problem that are general in nature and for which there are precedents. More far reaching decisions will be referred to the supervisor/manager
o Possess demonstrated ability to determine when to refer issues versus handle them personally
o Solid PC (MS Office) skills and the ability to type 35 wpm or greater
o Ability to travel (approximately 15%) as needed
Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace .
Company Description:
Going Up?
Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them. For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth. With Fiserv, you have the power to go places. The power within.
Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services - online & mobile banking, account processing, e-payments, lending, wealth managementour technology makes the difference in every interaction.
Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.Estimated Salary: $20 to $28 per hour based on qualifications.
Fiserv
Position Type:
Full-time
The Express Client Services team is responsible for supporting the operational needs of Card Services' clients. Card Services' clients are Financial Institutions (FIs) that utilize Fiserv debit card processing products and services. The group provides first level phone and email support to these FIs in areas such as ATM/debit card production and processing, settlement, out of balance, reports, database set-up, client notifications and file transmissions. Each Client Services Representative on the team is responsible for understanding these product/services and utilizing various systems and platforms in order to service the client inquiries and support requests while working closely with various internal departments throughout the United States.
Responsibilities:
o Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns
o Provide accurate information and quality customer service
o Research customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application
o Resolve problems by researching and working with other departments. Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
o Meet individual customer service call volume and quality expectations
o Provide support for Account Executives as assigned
o Share best practices with other customer service claim teams
o Respond to non-routine inquiries through phone or e-mail contact with customers and prospects about the company's products or services
o Promote and maintain positive customer relations utilizing service excellence techniques
o Participate in meeting team goals for service, quality and cost
o Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs, and improve quality
Position Requirements:
o Previous experience in financial institution balancing of general ledger, teller or ATM cash accounts plus 3
years banking or customer service experience
o High school diploma required, bachelor's degree strongly preferred
o Excellent customer service and active listening skills
o Excellent communication (verbal and written) skills
o Demonstrated experience working well in a close team environment
o Strong attention to detail with the ability to multi task and support the needs of multiple clients simultaneously, following up with clients as needed
o Ability to make decisions and solves problem that are general in nature and for which there are precedents. More far reaching decisions will be referred to the supervisor/manager
o Possess demonstrated ability to determine when to refer issues versus handle them personally
o Solid PC (MS Office) skills and the ability to type 35 wpm or greater
o Ability to travel (approximately 15%) as needed
Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace .
Company Description:
Going Up?
Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them. For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth. With Fiserv, you have the power to go places. The power within.
Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services - online & mobile banking, account processing, e-payments, lending, wealth managementour technology makes the difference in every interaction.
Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.Estimated Salary: $20 to $28 per hour based on qualifications.
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