Patient Advocate Specialist
Company Name:
Oregon Health & Science University
Job Title
Patient Advocate Specialist
Department
Patient Relations
Location
OHS 9B02
Work Unit Description
Work Schedule, Hours, FTE, Salary Range
.50 FTE, M-F, $55,713 - $83,729 for 1.0 FTE
Functions/Duties of Position
This position includes the intake, investigation, follow-up, resolution and documentation of incidents and patient complaints, grievances, concerns, and inquiries at OHSU Hospitals and Clinics, including Casey Eye Institute, Doernbecher Children's Hospital, Ambulatory Care Clinics, Satellite Clinics, off-site centers and programs
Job Requirements
Required:
Master of Social Work, Master of Counseling, Master of Health Advocacy, or similar academic preparation in health care related fields.
Five to seven years of relevant clinical, social work, including conflict resolution and mediation skills.
Excellent verbal and written skills.
Conflict resolution skills related to patient care and communication issues.
Knowledge and application of group dynamics collaboration.
Knowledge of continuous quality improvement processes and tools.
Basic understanding of statistical and data analysis.
Ability to use computer programs and typing proficiently.
Knowledge and application of behavioral management skills, setting boundaries and explaining policies and procedures to individuals at various education levels.
Preferred:
Ethics Consultation training
Critical Incident Stress Management (CISM) training
Bedside Ethics Consultation
CISM debriefing
Clinical Ethics Consultation certification or equivalent
CISM certification
Additional Details
OHSU is an equal opportunity, affirmative action institution. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or protected veteran status. Applicants with disabilities can request reasonable accommodation by contacting the Affirmative Action and Equal Opportunity Department at .
How To Apply
Apply here online
Referral Bonus Eligible
Referral Bonus Amount
Drug Testable
YesEstimated Salary: $20 to $28 per hour based on qualifications.
Oregon Health & Science University
Job Title
Patient Advocate Specialist
Department
Patient Relations
Location
OHS 9B02
Work Unit Description
Work Schedule, Hours, FTE, Salary Range
.50 FTE, M-F, $55,713 - $83,729 for 1.0 FTE
Functions/Duties of Position
This position includes the intake, investigation, follow-up, resolution and documentation of incidents and patient complaints, grievances, concerns, and inquiries at OHSU Hospitals and Clinics, including Casey Eye Institute, Doernbecher Children's Hospital, Ambulatory Care Clinics, Satellite Clinics, off-site centers and programs
Job Requirements
Required:
Master of Social Work, Master of Counseling, Master of Health Advocacy, or similar academic preparation in health care related fields.
Five to seven years of relevant clinical, social work, including conflict resolution and mediation skills.
Excellent verbal and written skills.
Conflict resolution skills related to patient care and communication issues.
Knowledge and application of group dynamics collaboration.
Knowledge of continuous quality improvement processes and tools.
Basic understanding of statistical and data analysis.
Ability to use computer programs and typing proficiently.
Knowledge and application of behavioral management skills, setting boundaries and explaining policies and procedures to individuals at various education levels.
Preferred:
Ethics Consultation training
Critical Incident Stress Management (CISM) training
Bedside Ethics Consultation
CISM debriefing
Clinical Ethics Consultation certification or equivalent
CISM certification
Additional Details
OHSU is an equal opportunity, affirmative action institution. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or protected veteran status. Applicants with disabilities can request reasonable accommodation by contacting the Affirmative Action and Equal Opportunity Department at .
How To Apply
Apply here online
Referral Bonus Eligible
Referral Bonus Amount
Drug Testable
YesEstimated Salary: $20 to $28 per hour based on qualifications.
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