PAS Specialist - Relief
Company Name:
Oregon Health & Science University
Job Title
PAS Specialist - Relief
Department
Center For Women's Health
Location
Marquam Hill Campus
Work Unit Description
Work Schedule, Hours, FTE, Salary Range
This position is subject to a collective bargaining agreement with the American Federation of State, County and Municipal Employees (AFSCME)
This is a relief (0.0) FTE position. Schedule is Monday through Friday, variable shifts. Salary range will be $15.31 to $20.63/hour. This position is located on the Marquam Hill campus.
Functions/Duties of Position
The function of the Relief PAS Specialist position within the Center for Women''s Health will be to act as an internal float and be able to cross-cover all locations within the CWH. The PAS Specialist provides a multitude of services both in person and over the phone for our Patients that are seen in the CWH. The PAS Specialist completes all aspects of scheduling patients in EPIC cadence. They also receive patients when they enter the CWH. These tasks include checking the patient in, assisting with questions, collecting cash, and when needed, communicating with the Clinical Staff/Providers. The PAS Specialist supports the Clinical and Departmental teams by providing excellent customer service. This is reflected through prompt and professional communication skills, face-to-face customer contact, and problem solving skills. This position is also responsible to gather and verifying patient information including demographics, insurance coverage, and current financial status.
Job Requirements
REQUIRED:
Six months of work experience in a medical office setting, including high volume direct patient contact.
OR one year of work experience in a high volume direct public contact position.
Basic computer keyboarding skills including typing of 30 - 45 wpm.
Demonstrates excellent communication, telephone, customer service, prioritizing, and problem-solving skills.
Excellent customer service skills, both over the phone and face to face.
Proven telecommunication skills with diplomacy and efficiency and verifiable skill with high volume multi-lined phones.
Detail oriented, highly accurate, and able to multi-task.
Ability and experience working within a team.
Professional appearance and the ability to apply problem solving skills to difficult customer service situations.
Must have proven record of reliable attendance, punctuality, and proven successful performance at past and present employers.
Demonstrates excellent communication, telephone, customer service, prioritizing, and problem-solving skills; strong team building skills with staff, patients, health plans, providers, management; including communication and conflict resolution; patient advocacy skills, basic computer keyboarding skills including typing 30-45 wpm, self reliant and independent work habits that succeed in problem-solving and decision making; handle multiple complex transactions, and work in a team environment; demonstrated professional voice tone.
The CWH has multiple Specialties working in the Center.
It is extremely important that this applicant has a basic understanding of women''s health.
PREFERRED:
4 year College Degree
Experience working in a Women''s Health Clinic.
1 year experience in a customer Service related field, which includes high volume/ call center phone work.
Additional Details
WORKING CONDITIONS:
The CWH is open Monday - Friday.
This position is a Women's Health Clinic so the PAS may be exposed to human fluids/tissues on occasion.
PHYSICAL DEMANDS & EQUIPMENT USAGE:
This position consists of 80% sitting, with 20% of walking either within the CWH or OHSU.
OHSU is an equal opportunity, affirmative action institution. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or protected veteran status. Applicants with disabilities can request reasonable accommodation by contacting the Affirmative Action and Equal Opportunity Department at .
How To Apply
Apply Online
Referral Bonus Eligible
Referral Bonus Amount
Drug Testable
NoEstimated Salary: $20 to $28 per hour based on qualifications.
Oregon Health & Science University
Job Title
PAS Specialist - Relief
Department
Center For Women's Health
Location
Marquam Hill Campus
Work Unit Description
Work Schedule, Hours, FTE, Salary Range
This position is subject to a collective bargaining agreement with the American Federation of State, County and Municipal Employees (AFSCME)
This is a relief (0.0) FTE position. Schedule is Monday through Friday, variable shifts. Salary range will be $15.31 to $20.63/hour. This position is located on the Marquam Hill campus.
Functions/Duties of Position
The function of the Relief PAS Specialist position within the Center for Women''s Health will be to act as an internal float and be able to cross-cover all locations within the CWH. The PAS Specialist provides a multitude of services both in person and over the phone for our Patients that are seen in the CWH. The PAS Specialist completes all aspects of scheduling patients in EPIC cadence. They also receive patients when they enter the CWH. These tasks include checking the patient in, assisting with questions, collecting cash, and when needed, communicating with the Clinical Staff/Providers. The PAS Specialist supports the Clinical and Departmental teams by providing excellent customer service. This is reflected through prompt and professional communication skills, face-to-face customer contact, and problem solving skills. This position is also responsible to gather and verifying patient information including demographics, insurance coverage, and current financial status.
Job Requirements
REQUIRED:
Six months of work experience in a medical office setting, including high volume direct patient contact.
OR one year of work experience in a high volume direct public contact position.
Basic computer keyboarding skills including typing of 30 - 45 wpm.
Demonstrates excellent communication, telephone, customer service, prioritizing, and problem-solving skills.
Excellent customer service skills, both over the phone and face to face.
Proven telecommunication skills with diplomacy and efficiency and verifiable skill with high volume multi-lined phones.
Detail oriented, highly accurate, and able to multi-task.
Ability and experience working within a team.
Professional appearance and the ability to apply problem solving skills to difficult customer service situations.
Must have proven record of reliable attendance, punctuality, and proven successful performance at past and present employers.
Demonstrates excellent communication, telephone, customer service, prioritizing, and problem-solving skills; strong team building skills with staff, patients, health plans, providers, management; including communication and conflict resolution; patient advocacy skills, basic computer keyboarding skills including typing 30-45 wpm, self reliant and independent work habits that succeed in problem-solving and decision making; handle multiple complex transactions, and work in a team environment; demonstrated professional voice tone.
The CWH has multiple Specialties working in the Center.
It is extremely important that this applicant has a basic understanding of women''s health.
PREFERRED:
4 year College Degree
Experience working in a Women''s Health Clinic.
1 year experience in a customer Service related field, which includes high volume/ call center phone work.
Additional Details
WORKING CONDITIONS:
The CWH is open Monday - Friday.
This position is a Women's Health Clinic so the PAS may be exposed to human fluids/tissues on occasion.
PHYSICAL DEMANDS & EQUIPMENT USAGE:
This position consists of 80% sitting, with 20% of walking either within the CWH or OHSU.
OHSU is an equal opportunity, affirmative action institution. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or protected veteran status. Applicants with disabilities can request reasonable accommodation by contacting the Affirmative Action and Equal Opportunity Department at .
How To Apply
Apply Online
Referral Bonus Eligible
Referral Bonus Amount
Drug Testable
NoEstimated Salary: $20 to $28 per hour based on qualifications.
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