Computer User Support Analyst 2
Company Name:
Oregon Health & Science University
Job Title
Computer User Support Analyst 2
Department
Transportation & Parking
Location
PP 220A
Work Unit Description
Work Schedule, Hours, FTE, Salary Range
To be considered you must include a cover letter, resume and a completed on-line application. Monday - Friday, days; 1.0 FTE; Salary Range: $20.24-27.40/hour. Location: Marquam Hill Campus.
Functions/Duties of Position
The Computer User Support Analyst II provides extensive overall customer service to all internal and external T&P; customers. This position is responsible for technical support, diagnostic help, and operating instructions to all computer users, as well as maintaining, improving, and overseeing all internal and external programs, systems, and computing resources. This position has two main functions - exceptional customer service and computer user support. The position provides extensive customer service, outreach, and education with heavy customer service interactions in person, by email, and over the phone. This position provides technical support of all T&P; systems as well as data input/ analysis/reporting/management, data base application administration, website management, and technical responsibilities related to all areas of Transportation and Parking and computer user training and support and process enhancements for Transportation and Parking related programs and services. This position requires excellent verbal and written communication skills, attention to detail, accountability, ability to build and maintain relationships, and organization. This position must demonstrate a high level of customer service abilities, interpersonal skills, conflict resolution skills, empathy, confidentiality, and integrity.
Job Requirements
An Associate's degree in computer science or related field; OR Two years of computer support experience; OR An equivalent combination of training and/or experience. Intermediate proficiency in MS Office, particularly Excel; report writing applications, demonstrated customer service skills; typing at least 50 WPM and 10 key calculator by touch. Basic knowledge of relational data base theory. Ability to synthesize large amounts of data into clear and concise reports and presentations. Demonstrated ability to communicate effectively with co-workers and managers inside and outside the department. Previous knowledge and experience with HTML/CSS and Content Management Systems. Previous knowledge and experience with T2Flex or equivalent parking management software. Previous knowledge and experience with pay station maintenance/support.Preferred: One year of experience in a transportation and parking related office with focus on metrics gathering. Crystal report writing experience.
Additional Details
This position requires the ability to lift/move equipment (up to 25-50 lbs.)
OHSU is an equal opportunity, affirmative action institution. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or protected veteran status. Applicants with disabilities can request reasonable accommodation by contacting the Affirmative Action and Equal Opportunity Department at .
How To Apply
Apply here online AND upload your resume AND cover letter. To be considered for this position you must include a cover letter, resume and a completed on-line application.
Referral Bonus Eligible
Referral Bonus Amount
Drug Testable
NoEstimated Salary: $20 to $28 per hour based on qualifications.
Oregon Health & Science University
Job Title
Computer User Support Analyst 2
Department
Transportation & Parking
Location
PP 220A
Work Unit Description
Work Schedule, Hours, FTE, Salary Range
To be considered you must include a cover letter, resume and a completed on-line application. Monday - Friday, days; 1.0 FTE; Salary Range: $20.24-27.40/hour. Location: Marquam Hill Campus.
Functions/Duties of Position
The Computer User Support Analyst II provides extensive overall customer service to all internal and external T&P; customers. This position is responsible for technical support, diagnostic help, and operating instructions to all computer users, as well as maintaining, improving, and overseeing all internal and external programs, systems, and computing resources. This position has two main functions - exceptional customer service and computer user support. The position provides extensive customer service, outreach, and education with heavy customer service interactions in person, by email, and over the phone. This position provides technical support of all T&P; systems as well as data input/ analysis/reporting/management, data base application administration, website management, and technical responsibilities related to all areas of Transportation and Parking and computer user training and support and process enhancements for Transportation and Parking related programs and services. This position requires excellent verbal and written communication skills, attention to detail, accountability, ability to build and maintain relationships, and organization. This position must demonstrate a high level of customer service abilities, interpersonal skills, conflict resolution skills, empathy, confidentiality, and integrity.
Job Requirements
An Associate's degree in computer science or related field; OR Two years of computer support experience; OR An equivalent combination of training and/or experience. Intermediate proficiency in MS Office, particularly Excel; report writing applications, demonstrated customer service skills; typing at least 50 WPM and 10 key calculator by touch. Basic knowledge of relational data base theory. Ability to synthesize large amounts of data into clear and concise reports and presentations. Demonstrated ability to communicate effectively with co-workers and managers inside and outside the department. Previous knowledge and experience with HTML/CSS and Content Management Systems. Previous knowledge and experience with T2Flex or equivalent parking management software. Previous knowledge and experience with pay station maintenance/support.Preferred: One year of experience in a transportation and parking related office with focus on metrics gathering. Crystal report writing experience.
Additional Details
This position requires the ability to lift/move equipment (up to 25-50 lbs.)
OHSU is an equal opportunity, affirmative action institution. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or protected veteran status. Applicants with disabilities can request reasonable accommodation by contacting the Affirmative Action and Equal Opportunity Department at .
How To Apply
Apply here online AND upload your resume AND cover letter. To be considered for this position you must include a cover letter, resume and a completed on-line application.
Referral Bonus Eligible
Referral Bonus Amount
Drug Testable
NoEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
