PAS Specialist
Company Name:
Oregon Health & Science University
Job Title
PAS Specialist
Department
Otolaryngology
Location
PPV 250
Work Unit Description
Work Schedule, Hours, FTE, Salary Range
Monday - Friday, schedule may vary between the primary hours of 7:30 am - 5:00 pm; 1.0 FTE; Salary Range: $15.78-21.15/hour; Location: Marquam Hill.
Functions/Duties of Position
This position is subject to a collective bargaining agreement with the American Federation of State, County and Municipal Employees (AFSCME) The primary responsibilities include providing quality support to the Department of Otolaryngology in order to ensure a positive atmosphere for patient care, smooth flow of clinic, timely registration and scheduling of patients. Additional responsibilities include providing coverage to various divisions in the Otolaryngology department by answering phones, scheduling office and ancillary appointments; greeting patients, checking patients in/out, scheduling appointments, collecting payments and answering questions regarding payments and forms.
The incumbent will provide high quality customer service to both external and internal customers that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. The incumbent will ensure the clinics are able to function smoothly and efficiently while keeping the patients well-being paramount and respond to questions regarding insurance coverage, copayment requirements, and general clinic information.
The incumbent will conduct patient intake including verification of eligibility, benefits, authorizations for office and surgical services; enter and update online authorizations into EARL; request, receive and prepare previous medical history, scans and lab results for all new patients; and coordinate document and data flow between division support staff to include surgery scheduler and clinical staff.
Job Requirements
Requirements include:
Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position OR successful completion of the PAS Trainee position.
Proficient in Microsoft systems including Word and Excel.
Experience with scheduling of appointments and obtaining managed care authorizations.
Basic computer keyboarding skills including typing of 30 - 45 wpm.
Working knowledge of medical terminology.
Six months experience with a busy, multi-line phones.
Strong relationship building skills with patients, care plans, providers, clinic staff, management, OHSU and community partners.
Exceptional customer service skills - both in-person and on the telephone.
Exceptional interpersonal skills-able to resolve conflicts and problem solve between parties.
Active listening skills and supportive, professional behavior.
Demonstrated evidence of strong written and verbal communication skills.
Ability to manage multiple priorities, including multi-line phones, prioritize workload, meet deadlines and meet urgent patient, physician and system needs.
Ability to work accurately and without constant supervision.
Self-starter who requires little supervision.
Good judgment with regards to daily work and prioritization.
Detail oriented in daily work.
Preferred qualifications include a BS or BA and one year in a high volume medical office setting involving scheduling appointments and checking patients in/out.
Additional Details
Applicants must be able to sit for long periods of time in front of a computer toggling between multiple programs and lift and carry up to 30 lbs.
OHSU is an equal opportunity, affirmative action institution. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or protected veteran status. Applicants with disabilities can request reasonable accommodation by contacting the Affirmative Action and Equal Opportunity Department at .
How To Apply
Apply here online.
Referral Bonus Eligible
Referral Bonus Amount
Drug Testable
NoEstimated Salary: $20 to $28 per hour based on qualifications.
Oregon Health & Science University
Job Title
PAS Specialist
Department
Otolaryngology
Location
PPV 250
Work Unit Description
Work Schedule, Hours, FTE, Salary Range
Monday - Friday, schedule may vary between the primary hours of 7:30 am - 5:00 pm; 1.0 FTE; Salary Range: $15.78-21.15/hour; Location: Marquam Hill.
Functions/Duties of Position
This position is subject to a collective bargaining agreement with the American Federation of State, County and Municipal Employees (AFSCME) The primary responsibilities include providing quality support to the Department of Otolaryngology in order to ensure a positive atmosphere for patient care, smooth flow of clinic, timely registration and scheduling of patients. Additional responsibilities include providing coverage to various divisions in the Otolaryngology department by answering phones, scheduling office and ancillary appointments; greeting patients, checking patients in/out, scheduling appointments, collecting payments and answering questions regarding payments and forms.
The incumbent will provide high quality customer service to both external and internal customers that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. The incumbent will ensure the clinics are able to function smoothly and efficiently while keeping the patients well-being paramount and respond to questions regarding insurance coverage, copayment requirements, and general clinic information.
The incumbent will conduct patient intake including verification of eligibility, benefits, authorizations for office and surgical services; enter and update online authorizations into EARL; request, receive and prepare previous medical history, scans and lab results for all new patients; and coordinate document and data flow between division support staff to include surgery scheduler and clinical staff.
Job Requirements
Requirements include:
Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position OR successful completion of the PAS Trainee position.
Proficient in Microsoft systems including Word and Excel.
Experience with scheduling of appointments and obtaining managed care authorizations.
Basic computer keyboarding skills including typing of 30 - 45 wpm.
Working knowledge of medical terminology.
Six months experience with a busy, multi-line phones.
Strong relationship building skills with patients, care plans, providers, clinic staff, management, OHSU and community partners.
Exceptional customer service skills - both in-person and on the telephone.
Exceptional interpersonal skills-able to resolve conflicts and problem solve between parties.
Active listening skills and supportive, professional behavior.
Demonstrated evidence of strong written and verbal communication skills.
Ability to manage multiple priorities, including multi-line phones, prioritize workload, meet deadlines and meet urgent patient, physician and system needs.
Ability to work accurately and without constant supervision.
Self-starter who requires little supervision.
Good judgment with regards to daily work and prioritization.
Detail oriented in daily work.
Preferred qualifications include a BS or BA and one year in a high volume medical office setting involving scheduling appointments and checking patients in/out.
Additional Details
Applicants must be able to sit for long periods of time in front of a computer toggling between multiple programs and lift and carry up to 30 lbs.
OHSU is an equal opportunity, affirmative action institution. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or protected veteran status. Applicants with disabilities can request reasonable accommodation by contacting the Affirmative Action and Equal Opportunity Department at .
How To Apply
Apply here online.
Referral Bonus Eligible
Referral Bonus Amount
Drug Testable
NoEstimated Salary: $20 to $28 per hour based on qualifications.
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