Customer Care Specialist
Customer Care Specialist at Suvoda Portland, Oregon, United States Were Looking for a Customer Care Specialist to Join Our Team! This position is remote.
Hours:
5:
00pm - 1:
00am PCT At Suvoda, were not only passionate about the work that we do and the impact that it has on human lives, but were passionate about the people who make it happen! Every day, it is our priority to bring in talented and motivated individuals and create a workplace that drives, engages and retains them.
We are seeking a technically savvy, team player who thrives in a fast paced, dynamic environment.
Our ideal candidate is an analytical thinker who will be motivated by helping clients resolve complex, system-related issues.
He or she will be a fast learner, who can maintain their composure and is not easily ruffled under pressure.
Additionally our candidate is a resourceful problem-solver who seeks out effective and efficient solutions, while leveraging their talents and skills, to assist our clients in resolving issues in real-time.
Responsibilities:
Provide support to system users in multiple countries via the telephone and email Clearly document all communication with system users Resolve user-reported issues and communicate resolution back to system user Escalate system issues to project team when necessary for resolution Provide input on current support processes and suggest improvements Conceptualize and drive best practices in Customer Care Perform other related duties as required Requirements:
Bachelors Degree preferred Computer-operating skills Friendly, service-oriented attitude Written and verbal communication skills Attention to detail Ability to identify and solve problems in an efficient and effective manner Ability to work independently with little to no supervision Prior technical support experience preferred, especially in IRT or related field Multilingual skills preferred #LI-AC1Please confirm the highest level of education that you have completed.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary .
Whatever your decision, it will not be considered in the hiring process or thereafter.
Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Suvodas Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.
Classification of protected categories is as follows:
A disabled veteran is one of the following:
a veteran of the U.
S.
military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.
S.
military, ground, naval, or air service.
An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.
S.
military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.
S.
military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status Form CC-305OMB Control Number 1250-0005Expires 05/31/2023 Voluntary Self-Identification of Disability We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.
We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.
To do this, we must ask applicants and employees if they have a disability or have ever had a disability.
Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so.
Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.
Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.
For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.
S.
Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at.
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
Disabilities include, but are not limited to:
Autism Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS Blind or low vision Cancer Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or hard of hearing Depression or anxiety Diabetes Epilepsy Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome Intellectual disability Missing limbs or partially missing limbs Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS) Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depressionDisability Status 1Section 503 of the Rehabilitation Act of 1973, as amended.
For more information about this form or the equal employment obligations of Federal contractors, visit the U.
S.
Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at.
PUBLIC BURDEN STATEMENT:
According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.
This survey should take about 5 minutes to complete.
Recommended Skills Attention To Detail Autism Bipolar Disorder Communication Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Hours:
5:
00pm - 1:
00am PCT At Suvoda, were not only passionate about the work that we do and the impact that it has on human lives, but were passionate about the people who make it happen! Every day, it is our priority to bring in talented and motivated individuals and create a workplace that drives, engages and retains them.
We are seeking a technically savvy, team player who thrives in a fast paced, dynamic environment.
Our ideal candidate is an analytical thinker who will be motivated by helping clients resolve complex, system-related issues.
He or she will be a fast learner, who can maintain their composure and is not easily ruffled under pressure.
Additionally our candidate is a resourceful problem-solver who seeks out effective and efficient solutions, while leveraging their talents and skills, to assist our clients in resolving issues in real-time.
Responsibilities:
Provide support to system users in multiple countries via the telephone and email Clearly document all communication with system users Resolve user-reported issues and communicate resolution back to system user Escalate system issues to project team when necessary for resolution Provide input on current support processes and suggest improvements Conceptualize and drive best practices in Customer Care Perform other related duties as required Requirements:
Bachelors Degree preferred Computer-operating skills Friendly, service-oriented attitude Written and verbal communication skills Attention to detail Ability to identify and solve problems in an efficient and effective manner Ability to work independently with little to no supervision Prior technical support experience preferred, especially in IRT or related field Multilingual skills preferred #LI-AC1Please confirm the highest level of education that you have completed.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary .
Whatever your decision, it will not be considered in the hiring process or thereafter.
Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Suvodas Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.
Classification of protected categories is as follows:
A disabled veteran is one of the following:
a veteran of the U.
S.
military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.
S.
military, ground, naval, or air service.
An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.
S.
military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.
S.
military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status Form CC-305OMB Control Number 1250-0005Expires 05/31/2023 Voluntary Self-Identification of Disability We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.
We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.
To do this, we must ask applicants and employees if they have a disability or have ever had a disability.
Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so.
Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.
Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.
For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.
S.
Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at.
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
Disabilities include, but are not limited to:
Autism Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS Blind or low vision Cancer Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or hard of hearing Depression or anxiety Diabetes Epilepsy Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome Intellectual disability Missing limbs or partially missing limbs Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS) Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depressionDisability Status 1Section 503 of the Rehabilitation Act of 1973, as amended.
For more information about this form or the equal employment obligations of Federal contractors, visit the U.
S.
Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at.
PUBLIC BURDEN STATEMENT:
According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.
This survey should take about 5 minutes to complete.
Recommended Skills Attention To Detail Autism Bipolar Disorder Communication Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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