Quality Assurance Relationship Manager
4.
4 Quick Apply Full-time 12 hours ago Full Job Description Job Title:
Quality Assurance Relationship Manager Status:
Full-Time/Non-Exempt Reports To:
Director of Quality Assurance Salary:
$27/hr.
- $31/hr.
(Depending on education level, licensure, and experience) Plus full Medical, Dental, and Vision insurance, matching 401k, and professional development.
Location:
Remote, local candidate preferred About the Organization:
Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide.
We offer help and hope to individuals and communities and promote mental health for all.
Our work addresses a spectrum of needs that include intervention, prevention, and advocacy.
We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels.
But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.
Quality Assurance Relationship Manager Position
Summary:
This position will act as a liaison between Lines for Life staff, management and clinical contracts through maintaining relationships with key contract stakeholders and managing quality assurance aspects of contracts and seeking to help the organization.
Also, provide the best service possible for our contracts, their callers, and our crisis lines staff (Crisis Intervention Specialists).
Quality Assurance Relationship Manager
Responsibilities:
Under the direction of the Director of Quality Assurance, implement a system to meet contractual and organizational call monitoring requirements, which currently include randomly selecting 3% of 988 calls and 1% of non-988 calls for formal call monitoring and that supervisors monitor at least 1 call of every person who answers calls every three months.
Act as a liaison between contracts and crisis lines to maintain up-to-date clinical procedures.
Investigate quality assurance complaints and report out to the Quality Assurance Director, crisis lines management and/or contract stakeholders.
Maintain Crisis Lines Clinical Contract policies and procedures on Proteus and the SharePoint Protocol website.
Manage LFL's EHR including building and maintaining accounts and providing technical login support to contract clients.
Maintain emergency procedures with the most up to date on-call contacts for clinical contracts in the event of a service disruption event, i.
e.
, if our CIS are unable to answer calls due to IT issue, natural disaster, etc.
Engage in ongoing evaluation and research into best practices for tele-crisis support centers, providing workflow recommendations for process improvements.
Coordinate with Clinical Training Director to ensure a consistent feedback loop between crisis workers for the most up to date information for training, policy, and procedures for each contract or to discuss possible training needs based upon QA trends.
Attend any regularly scheduled contract meetings and coordinate meetings as needed between lines for Life management and clinical contracts.
Coordinate quality assurance tasks and communications to onboard new contracts.
Perform other duties as assigned by the Director of Quality Assurance Quality Assurance Relationship Manager Required Knowledge, Skills and Abilities:
Graduate degree in Counseling, Social Work or a related field, including coursework in substance abuse and addictions.
Knowledge of the fundamental principles, methods, and theories of psychology.
Crisis intervention experience with ability to provide sound clinical judgment.
Strong analytical skills and attention to detail Excellent verbal and written communication skills.
Ability to communicate complex information concisely and effectively in ways that can easily be grasped by diverse learning styles.
Ability to organize, prioritize and work independently with little supervision.
Excellent diplomatic and interpersonal skills, flexibility, and ability to work effectively in a team environment.
Ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
Strong understanding of HIPAA, clinical privacy and confidentially guidelines.
Ability to stay calm when handling stressful situations and skilled in problem-solving.
Ability to provide and receive constructive feedback.
Proficiency in a web-based computer environment Quality Assurance Relationship Manager Preferred
Qualifications:
Licensed Mental Health Professional (LPC, LMFT, LCSW, etc.
) Quality Assurance Relationship Manager Work Schedule:
This position will regularly work full-time (40 hours per week).
Quality Assurance Relationship Manager Physical Requirements:
Work is primarily conducted in an office environment and requires the ability to sit or stand at a computer for extended periods of time.
This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function in the company.
Lived
Experience:
Lines for Life encourages individuals with lived experience to apply.
This includes individuals who have undertaken their own recovery journey or supported someone through a recovery journey from mental health conditions, suicidal struggles, and/or substance abuse.
They have the capacity to draw upon and use their own lived experiences to help others and prevent suicide and substance abuse and promote mental wellness.
EEO:
Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve.
We are an equal opportunity employer.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Quick Apply Full-time 12 hours ago Full Job Description Job Title:
Quality Assurance Relationship Manager Status:
Full-Time/Non-Exempt Reports To:
Director of Quality Assurance Salary:
$27/hr.
- $31/hr.
(Depending on education level, licensure, and experience) Plus full Medical, Dental, and Vision insurance, matching 401k, and professional development.
Location:
Remote, local candidate preferred About the Organization:
Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide.
We offer help and hope to individuals and communities and promote mental health for all.
Our work addresses a spectrum of needs that include intervention, prevention, and advocacy.
We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels.
But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.
Quality Assurance Relationship Manager Position
Summary:
This position will act as a liaison between Lines for Life staff, management and clinical contracts through maintaining relationships with key contract stakeholders and managing quality assurance aspects of contracts and seeking to help the organization.
Also, provide the best service possible for our contracts, their callers, and our crisis lines staff (Crisis Intervention Specialists).
Quality Assurance Relationship Manager
Responsibilities:
Under the direction of the Director of Quality Assurance, implement a system to meet contractual and organizational call monitoring requirements, which currently include randomly selecting 3% of 988 calls and 1% of non-988 calls for formal call monitoring and that supervisors monitor at least 1 call of every person who answers calls every three months.
Act as a liaison between contracts and crisis lines to maintain up-to-date clinical procedures.
Investigate quality assurance complaints and report out to the Quality Assurance Director, crisis lines management and/or contract stakeholders.
Maintain Crisis Lines Clinical Contract policies and procedures on Proteus and the SharePoint Protocol website.
Manage LFL's EHR including building and maintaining accounts and providing technical login support to contract clients.
Maintain emergency procedures with the most up to date on-call contacts for clinical contracts in the event of a service disruption event, i.
e.
, if our CIS are unable to answer calls due to IT issue, natural disaster, etc.
Engage in ongoing evaluation and research into best practices for tele-crisis support centers, providing workflow recommendations for process improvements.
Coordinate with Clinical Training Director to ensure a consistent feedback loop between crisis workers for the most up to date information for training, policy, and procedures for each contract or to discuss possible training needs based upon QA trends.
Attend any regularly scheduled contract meetings and coordinate meetings as needed between lines for Life management and clinical contracts.
Coordinate quality assurance tasks and communications to onboard new contracts.
Perform other duties as assigned by the Director of Quality Assurance Quality Assurance Relationship Manager Required Knowledge, Skills and Abilities:
Graduate degree in Counseling, Social Work or a related field, including coursework in substance abuse and addictions.
Knowledge of the fundamental principles, methods, and theories of psychology.
Crisis intervention experience with ability to provide sound clinical judgment.
Strong analytical skills and attention to detail Excellent verbal and written communication skills.
Ability to communicate complex information concisely and effectively in ways that can easily be grasped by diverse learning styles.
Ability to organize, prioritize and work independently with little supervision.
Excellent diplomatic and interpersonal skills, flexibility, and ability to work effectively in a team environment.
Ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
Strong understanding of HIPAA, clinical privacy and confidentially guidelines.
Ability to stay calm when handling stressful situations and skilled in problem-solving.
Ability to provide and receive constructive feedback.
Proficiency in a web-based computer environment Quality Assurance Relationship Manager Preferred
Qualifications:
Licensed Mental Health Professional (LPC, LMFT, LCSW, etc.
) Quality Assurance Relationship Manager Work Schedule:
This position will regularly work full-time (40 hours per week).
Quality Assurance Relationship Manager Physical Requirements:
Work is primarily conducted in an office environment and requires the ability to sit or stand at a computer for extended periods of time.
This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function in the company.
Lived
Experience:
Lines for Life encourages individuals with lived experience to apply.
This includes individuals who have undertaken their own recovery journey or supported someone through a recovery journey from mental health conditions, suicidal struggles, and/or substance abuse.
They have the capacity to draw upon and use their own lived experiences to help others and prevent suicide and substance abuse and promote mental wellness.
EEO:
Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve.
We are an equal opportunity employer.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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