Customer Care Specialist
Portland, OR Portland, OR Full-time Full-time $20 - $27 an hour $20 - $27 an hour 20 hours ago 20 hours ago 20 hours ago OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.
At Columbia, we're as passionate about the outdoors as you are.
And while our gear is available worldwide, we're proud to be based in the Pacific Northwest, where natural wonders are our playground.
Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle:
It's perfect.
Now make it better.
As pioneers of relentless improvement, we are constantly evolving.
We believe the outdoors is ours to protect and strive to keep our planet healthy.
We believe in empowering people to experience the outdoors to the fullest.
And we believe in you.
ABOUT THE POSITION The eCommerce team powers our US and Canada Columbia.
com sites as well as our Customer Care Center.
From merchandising and marketing to product management and technology, the consumer is at the center of everything we do.
And, the eCommerce team is known for the relentless improvement of the customer experience-always striving for a better, faster, easier experience.
Our Customer Care team maintains a high level of customer service by responding to requests and inquiries with accurate information to consumers in a courteous, efficient, and timely manner.
This position will be responsible for handling consumer phone calls pertaining to the Warranty department or a single brand line, as well as participate in feedback and suggest improvements for current practices.
HOW YOU'LL MAKE A DIFFERENCE Actively participates in the handling of consumer warranty calls, chats, or emails for Columbia Sportswear Company or actively handles customer care calls, chats, or emails for a single brand line.
Escalates issues to senior level team members.
Offers assistance to new team members.
Provides feedback through appropriate channels for customer feedback as well as process and policy improvement recommendations.
Participates in personal career development and training to further knowledge and skills to include learning sales/service practices and policies.
Performs other duties as assigned.
YOU ARE Positive and maintain open lines of communication with all Columbia Sportswear management, staff, and other departments in order to contribute to the smooth flow of information and efficient operation of the organization.
Knowledgeable in effective telephone customer service techniques and strategies.
Able to read, write, and speak English with strong verbal and written skills.
Must be proficient in keyboard use and word processing.
Able to troubleshoot, solve problems, and make logical decisions.
Must be able to maintain a calm demeanor while dealing with difficult or unhappy customers.
YOU HAVE A high school education or equivalent with 2 years of general experience.
Some experience with Excel, Microsoft Office, and experience with customer service platforms preferred.
Retail industry and strong customer service experience preferred.
Ability to organize and prioritize work and logically develop work plans.
Ability to work effectively under pressure in a fast paced environment.
Possibility of working shifts to cover nights/weekends/holidays for potential operational coverage.
Job Type:
Full-time Pay:
$20.
00 - $27.
00 per hour
Benefits:
401(k) matching Paid time off Parental leave Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Ability to commute/relocate:
Portland, OR 97229:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
At Columbia, we're as passionate about the outdoors as you are.
And while our gear is available worldwide, we're proud to be based in the Pacific Northwest, where natural wonders are our playground.
Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle:
It's perfect.
Now make it better.
As pioneers of relentless improvement, we are constantly evolving.
We believe the outdoors is ours to protect and strive to keep our planet healthy.
We believe in empowering people to experience the outdoors to the fullest.
And we believe in you.
ABOUT THE POSITION The eCommerce team powers our US and Canada Columbia.
com sites as well as our Customer Care Center.
From merchandising and marketing to product management and technology, the consumer is at the center of everything we do.
And, the eCommerce team is known for the relentless improvement of the customer experience-always striving for a better, faster, easier experience.
Our Customer Care team maintains a high level of customer service by responding to requests and inquiries with accurate information to consumers in a courteous, efficient, and timely manner.
This position will be responsible for handling consumer phone calls pertaining to the Warranty department or a single brand line, as well as participate in feedback and suggest improvements for current practices.
HOW YOU'LL MAKE A DIFFERENCE Actively participates in the handling of consumer warranty calls, chats, or emails for Columbia Sportswear Company or actively handles customer care calls, chats, or emails for a single brand line.
Escalates issues to senior level team members.
Offers assistance to new team members.
Provides feedback through appropriate channels for customer feedback as well as process and policy improvement recommendations.
Participates in personal career development and training to further knowledge and skills to include learning sales/service practices and policies.
Performs other duties as assigned.
YOU ARE Positive and maintain open lines of communication with all Columbia Sportswear management, staff, and other departments in order to contribute to the smooth flow of information and efficient operation of the organization.
Knowledgeable in effective telephone customer service techniques and strategies.
Able to read, write, and speak English with strong verbal and written skills.
Must be proficient in keyboard use and word processing.
Able to troubleshoot, solve problems, and make logical decisions.
Must be able to maintain a calm demeanor while dealing with difficult or unhappy customers.
YOU HAVE A high school education or equivalent with 2 years of general experience.
Some experience with Excel, Microsoft Office, and experience with customer service platforms preferred.
Retail industry and strong customer service experience preferred.
Ability to organize and prioritize work and logically develop work plans.
Ability to work effectively under pressure in a fast paced environment.
Possibility of working shifts to cover nights/weekends/holidays for potential operational coverage.
Job Type:
Full-time Pay:
$20.
00 - $27.
00 per hour
Benefits:
401(k) matching Paid time off Parental leave Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Ability to commute/relocate:
Portland, OR 97229:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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