Dispatcher - Wapato Shores Accessible Transportation
Ride Connection Ride Connection Portland, OR Portland, OR Full-time Full-time $20.
16 - $30.
24 an hour $20.
16 - $30.
24 an hour 11 days ago 11 days ago 11 days ago Dispatcher - Early Morning Shift RCB Wapato Shores Accessible Transportation is looking for a collaborative, organized problem solver to join our team as a Dispatcher.
At Wapato Shores, Dispatchers are responsible for monitoring multiple forms of communication so that customers get to and from their destinations in a timely manner.
Working in a fast-paced and sometimes hectic environment, the Dispatcher will process requests for transportation, monitor email, group chats and multiple phone lines, make changes to scheduled trips, update trips and information, and reschedule as needed.
They will also communicate with drivers regarding scheduled rides and respond promptly to any urgent situations or unexpected events that come up.
This role will work closely with the Operations Director and Program Managers collaboratively to help assure that all of Wapato Shores customer's rides are on time and run smoothly and that every person who requests service is treated with dignity, respect, and patience.
This is a full-time, on-site, non-exempt position with a starting salary of $20.
16 - $30.
24 per hour depending on experience.
This position is for the early morning shift, 4:
00 am to 12:
30 pm.
RCB Wapato Shores Accessible Transportation and Ride Connection offer an excellent benefits package, including comprehensive medical, dental, and vision insurance, an Employee Assistance Program, 403(b)-retirement plan with automatic employer contribution plus a match up to 2%, Flexible Spending Account with up to $500 annual employer contribution, 10 days of paid vacation per year in your first three years and then increases, 8 paid holidays, generous sick leave, and TriMet annual public transportation pass.
Who You Are You are known for your eye for detail.
Double-checking and triple-checking are a part of how you operate.
You are very reliable, enjoy working independently, and take initiative so that projects get accomplished, and things run smoothly You maintain your composure in a crisis and help others keep their cool as well.
You can roll with the punches and change gears when needed.
You split your attention between individual work projects, team projects, and customer service without losing a beat.
You are a lifelong learner and enjoy the challenge of learning new technology and the ins and outs of new programs.
You are a proactive problem-solver and plan processes and procedures that respond to or prevent future issues that may arise.
Customer service is your passion, you enjoy going the extra mile to ensure that a customer feels supported, heard, validated, and served.
You do your work through an equity lens.
What You'll Do Continuously monitor multiple channels of communication, including various group chats, internal and external direct messages, text messages, email and multiple phone lines and address transportation matters.
Assist in scheduling and dispatching drivers to appropriate locations according to customer requests and within our guidelines Monitor active and upcoming rides, adjusting schedules as needed to maximize route efficiency and ensure that customers are picked up as close as possible to scheduled times Provide support to drivers including, communicating changes and additions to scheduled rides, provide pick-up location details, notifying of cancellations, help to locate riders, and providing information about schedules, rides and other drivers as requested in real time.
Make changes and assess what issues need to be addressed and in what order.
Support scheduling by providing ETAs and other pertinent ride information with drivers and customers.
Confirm no-shows and cancellations and adjust schedules accordingly Perform in a back-up role for the scheduler Qualifications One to three years of experience in dispatching or logistics is preferred.
Proficient in using GPS systems and logistics software Strong communication skills to effectively interact with drivers, customers, and team members Ability to read and interpret maps, analyze data and make informed decisions to optimize transportation operations Geographic knowledge of Multnomah, Clackamas, and Washington Counties Strong organizational skills Excellent interpersonal, oral, and written communication skills with the ability to exercise good judgment, courtesy, and tact in public contact and handling problems Comfort and experience with high call volume or multi line phone systems.
The ability and willingness to work diverse populations.
Must pass a National Criminal Record Check, which includes fingerprint identification.
This position may be required to perform Safety Sensitive duties per FTA guidelines.
When required the employee assigned to this position must participate and remain in compliance with the FTA Drug and Alcohol testing program, including pre-employment and random, reasonable suspicion testing.
Welcome Additional Qualifications Familiarity with GIS (Geographic Information System) is a plus Experience working for a Non-Profit organization Familiarity with local public transportation systems Ability to speak other languages, in addition to English Experience, lived or otherwise, working with older adults and people with disabilities.
Application Instructions To apply for this position, please send your resume and cover letter to jobs@rideconnection(.
org).
Applications will be considered as submitted, so you are encouraged to apply early.
Applications will continue to be accepted until the position is filled.
About Ride Connection RCB Wapato Shores Accessible Transportation is a branch of Ride Connection, a private, non-profit organization based in Portland, Oregon.
We offer ways for people to access the goods and services they need to survive and thrive.
By giving people the means to get around, we offer independence, health, and inclusion.
The Ride Connection network comprises a collection of agencies that serve older adults and people with disabilities and low-income individuals, and the general public by offering a variety of transportation options in Clackamas, Multnomah, and Washington counties.
Together, we provide over 500,000 rides and support more than 2,000 individuals with training and access to public transportation each year.
You can learn more about Ride Connection at www.
rideconnection.
org.
Job Type:
Full-time Pay:
$20.
16 - $30.
24 per hour Expected hours:
38 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Schedule:
8 hour shift Monday to Friday Morning shift Ability to commute/relocate:
Portland, OR 97202:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Dispatching:
1 year (Required) Appointment scheduling:
1 year (Required) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
16 - $30.
24 an hour $20.
16 - $30.
24 an hour 11 days ago 11 days ago 11 days ago Dispatcher - Early Morning Shift RCB Wapato Shores Accessible Transportation is looking for a collaborative, organized problem solver to join our team as a Dispatcher.
At Wapato Shores, Dispatchers are responsible for monitoring multiple forms of communication so that customers get to and from their destinations in a timely manner.
Working in a fast-paced and sometimes hectic environment, the Dispatcher will process requests for transportation, monitor email, group chats and multiple phone lines, make changes to scheduled trips, update trips and information, and reschedule as needed.
They will also communicate with drivers regarding scheduled rides and respond promptly to any urgent situations or unexpected events that come up.
This role will work closely with the Operations Director and Program Managers collaboratively to help assure that all of Wapato Shores customer's rides are on time and run smoothly and that every person who requests service is treated with dignity, respect, and patience.
This is a full-time, on-site, non-exempt position with a starting salary of $20.
16 - $30.
24 per hour depending on experience.
This position is for the early morning shift, 4:
00 am to 12:
30 pm.
RCB Wapato Shores Accessible Transportation and Ride Connection offer an excellent benefits package, including comprehensive medical, dental, and vision insurance, an Employee Assistance Program, 403(b)-retirement plan with automatic employer contribution plus a match up to 2%, Flexible Spending Account with up to $500 annual employer contribution, 10 days of paid vacation per year in your first three years and then increases, 8 paid holidays, generous sick leave, and TriMet annual public transportation pass.
Who You Are You are known for your eye for detail.
Double-checking and triple-checking are a part of how you operate.
You are very reliable, enjoy working independently, and take initiative so that projects get accomplished, and things run smoothly You maintain your composure in a crisis and help others keep their cool as well.
You can roll with the punches and change gears when needed.
You split your attention between individual work projects, team projects, and customer service without losing a beat.
You are a lifelong learner and enjoy the challenge of learning new technology and the ins and outs of new programs.
You are a proactive problem-solver and plan processes and procedures that respond to or prevent future issues that may arise.
Customer service is your passion, you enjoy going the extra mile to ensure that a customer feels supported, heard, validated, and served.
You do your work through an equity lens.
What You'll Do Continuously monitor multiple channels of communication, including various group chats, internal and external direct messages, text messages, email and multiple phone lines and address transportation matters.
Assist in scheduling and dispatching drivers to appropriate locations according to customer requests and within our guidelines Monitor active and upcoming rides, adjusting schedules as needed to maximize route efficiency and ensure that customers are picked up as close as possible to scheduled times Provide support to drivers including, communicating changes and additions to scheduled rides, provide pick-up location details, notifying of cancellations, help to locate riders, and providing information about schedules, rides and other drivers as requested in real time.
Make changes and assess what issues need to be addressed and in what order.
Support scheduling by providing ETAs and other pertinent ride information with drivers and customers.
Confirm no-shows and cancellations and adjust schedules accordingly Perform in a back-up role for the scheduler Qualifications One to three years of experience in dispatching or logistics is preferred.
Proficient in using GPS systems and logistics software Strong communication skills to effectively interact with drivers, customers, and team members Ability to read and interpret maps, analyze data and make informed decisions to optimize transportation operations Geographic knowledge of Multnomah, Clackamas, and Washington Counties Strong organizational skills Excellent interpersonal, oral, and written communication skills with the ability to exercise good judgment, courtesy, and tact in public contact and handling problems Comfort and experience with high call volume or multi line phone systems.
The ability and willingness to work diverse populations.
Must pass a National Criminal Record Check, which includes fingerprint identification.
This position may be required to perform Safety Sensitive duties per FTA guidelines.
When required the employee assigned to this position must participate and remain in compliance with the FTA Drug and Alcohol testing program, including pre-employment and random, reasonable suspicion testing.
Welcome Additional Qualifications Familiarity with GIS (Geographic Information System) is a plus Experience working for a Non-Profit organization Familiarity with local public transportation systems Ability to speak other languages, in addition to English Experience, lived or otherwise, working with older adults and people with disabilities.
Application Instructions To apply for this position, please send your resume and cover letter to jobs@rideconnection(.
org).
Applications will be considered as submitted, so you are encouraged to apply early.
Applications will continue to be accepted until the position is filled.
About Ride Connection RCB Wapato Shores Accessible Transportation is a branch of Ride Connection, a private, non-profit organization based in Portland, Oregon.
We offer ways for people to access the goods and services they need to survive and thrive.
By giving people the means to get around, we offer independence, health, and inclusion.
The Ride Connection network comprises a collection of agencies that serve older adults and people with disabilities and low-income individuals, and the general public by offering a variety of transportation options in Clackamas, Multnomah, and Washington counties.
Together, we provide over 500,000 rides and support more than 2,000 individuals with training and access to public transportation each year.
You can learn more about Ride Connection at www.
rideconnection.
org.
Job Type:
Full-time Pay:
$20.
16 - $30.
24 per hour Expected hours:
38 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Schedule:
8 hour shift Monday to Friday Morning shift Ability to commute/relocate:
Portland, OR 97202:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Dispatching:
1 year (Required) Appointment scheduling:
1 year (Required) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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