Scheduler - Can Become Eligible For Telecommuting
3.
3 Portland, OR Portland, OR Full-time Full-time $16.
96 - $23.
75 an hour $16.
96 - $23.
75 an hour 4 days ago 4 days ago 4 days ago At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve.
Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.
JOB TITLE:
Scheduler SUPERVISOR:
Patient Communication Coordinator HOURS PER WEEK:
40hrs/Non-exempt DEPARTMENT:
Patient Communications Must be located in Oregon or Washington Remote work option available after training period of approximately 90 days HIRING BONUS:
$1,000 after 90 days The following information is designed to outline the essential functions and position requirements of this job.
It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.
PRIMARY FUNCTION:
To receive appointment calls from in-house and outside the Clinic and to schedule appointments.
DUTIES AND
Responsibilities:
( ESSENTIAL FUNCTIONS) 1.
Schedule appointments daily via computer according to established guidelines.
2.
Retrieve scheduling voice mail messages and return calls or direct message to appropriate party.
3.
Maintain minimum established department call metrics & benchmarks.
4.
Cover other areas of department, as needed.
5.
Process appointment reminder reschedules from appointment reminder portal 6.
Process patient appointment reminder opt outs as indicated 7.
Process before and after hour faxes from MASO 8.
Send telephone encounters regarding refills/referrals and patient messages to appropriate pool as designated.
9.
Process dismissed patient information, as needed.
10.
Ensure orders, follow-up appointments, and lab orders are in place before scheduling.
11.
Verify insurance via appropriate method and add insurance on new patients and established patients into EPIC 12.
Attend work regularly as scheduled.
13.
Attend department meetings.
14.
Participate as an active team member in a patient-centered medical home.
15.
Other duties as assigned.
16.
Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business.
17.
Work in a cooperative manner with management/supervision, coworkers, customers, and vendors.
18.
Assist Administration/Business Office with various tasks, as needed.
19.
Abide by company policies.
REQUIREMENTS:
High School Diploma or Equivalent PREFERENCES:
Values team success Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent Shows an interest in taking action to increase his/her knowledge and development as an employee Contributes to an environment where people feel valued Keyboarding skills Electronic Health Record competency Proficiency in medical software and Microsoft Windows Organizational skills and ability to prioritize workflow Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone Competency in language, grammar, and spelling Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations Capability of effectively working on more than one task without a reduction in the quality of work and service performed Ability to react calmly and effectively in emergency situations and to work under pressure Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
401k plan with Employer Matching up to 4.
5% annually Roth IRA Comprehensive Medical, Dental and Vision insurance Flexible Spending Account Company provided $10K Group Life/AD&D insurance Voluntary
Benefits:
Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, and Disability 4.
92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE) One paid Wellness day per year Seven paid holidays, and 1 partially paid holiday (mid-day closure) Employee Assistant Program.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Portland, OR Portland, OR Full-time Full-time $16.
96 - $23.
75 an hour $16.
96 - $23.
75 an hour 4 days ago 4 days ago 4 days ago At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve.
Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.
JOB TITLE:
Scheduler SUPERVISOR:
Patient Communication Coordinator HOURS PER WEEK:
40hrs/Non-exempt DEPARTMENT:
Patient Communications Must be located in Oregon or Washington Remote work option available after training period of approximately 90 days HIRING BONUS:
$1,000 after 90 days The following information is designed to outline the essential functions and position requirements of this job.
It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.
PRIMARY FUNCTION:
To receive appointment calls from in-house and outside the Clinic and to schedule appointments.
DUTIES AND
Responsibilities:
( ESSENTIAL FUNCTIONS) 1.
Schedule appointments daily via computer according to established guidelines.
2.
Retrieve scheduling voice mail messages and return calls or direct message to appropriate party.
3.
Maintain minimum established department call metrics & benchmarks.
4.
Cover other areas of department, as needed.
5.
Process appointment reminder reschedules from appointment reminder portal 6.
Process patient appointment reminder opt outs as indicated 7.
Process before and after hour faxes from MASO 8.
Send telephone encounters regarding refills/referrals and patient messages to appropriate pool as designated.
9.
Process dismissed patient information, as needed.
10.
Ensure orders, follow-up appointments, and lab orders are in place before scheduling.
11.
Verify insurance via appropriate method and add insurance on new patients and established patients into EPIC 12.
Attend work regularly as scheduled.
13.
Attend department meetings.
14.
Participate as an active team member in a patient-centered medical home.
15.
Other duties as assigned.
16.
Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business.
17.
Work in a cooperative manner with management/supervision, coworkers, customers, and vendors.
18.
Assist Administration/Business Office with various tasks, as needed.
19.
Abide by company policies.
REQUIREMENTS:
High School Diploma or Equivalent PREFERENCES:
Values team success Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent Shows an interest in taking action to increase his/her knowledge and development as an employee Contributes to an environment where people feel valued Keyboarding skills Electronic Health Record competency Proficiency in medical software and Microsoft Windows Organizational skills and ability to prioritize workflow Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone Competency in language, grammar, and spelling Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations Capability of effectively working on more than one task without a reduction in the quality of work and service performed Ability to react calmly and effectively in emergency situations and to work under pressure Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
401k plan with Employer Matching up to 4.
5% annually Roth IRA Comprehensive Medical, Dental and Vision insurance Flexible Spending Account Company provided $10K Group Life/AD&D insurance Voluntary
Benefits:
Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, and Disability 4.
92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE) One paid Wellness day per year Seven paid holidays, and 1 partially paid holiday (mid-day closure) Employee Assistant Program.
Estimated Salary: $20 to $28 per hour based on qualifications.
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