Director, Operations
DescriptionOur ideal candidate is someone who is excited to become a part of an awesome, fast-growing team and must display these three top (required) skills:
1.
Senior level manager of managers (5-7 direct employees, >75 indirect employees)2.
Greater than 10 years expertise in card, loan, and lease servicing3.
Experience in a fast-paced Global Operations environment (e.
g.
PHI, India, Baja)General Position
Summary:
The Director, Operations is responsible for the client and customer experience from onboarding through the servicing lifecycle and de-boarding.
The Operations function includes ongoing relationship management, portfolio management, back-office processing and other support services.
The Director, Operations establishes the company brand with the clients and ensures that client needs are identified and proactively managed.
Perks:
o Medical, FSA & HSA, Dental, Vision
More!o 401k - 100% vested once you start contributing.
Generous company match!o Regular employee health, wellness & engagement activities!o Pet Insurance, because fur babies are important to us too!About Vervent:
As one of the pre-eminent Lending as a Service (LaaS) companies, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services.
We support our industry-leading partners with primary strategic services including Loan & Lease Servicing, Call Center Services, Backup Servicing/Capital Markets Support, Credit Card Servicing, and Card Marketing & Customer Acquisition.
Vervent empowers companies to accelerate business, drive compliance, and maximize service.
If you're interested in reviewing the full job description, continue reading belowPrimary Responsibilities Lead revenue growth and target profitability in the areas of customer experience, while managing needs for client services and investor reporting groups.
Responsible for managing multiple departments within several Business Lines including Account Management, Collateral Management, Non-voice Customer Service, Tax/Treasury department and Specialty groups.
Direct back-office operations to ensure timely and accurate posting of payments, title processing, verifications, and collateral management activities.
Align internal stakeholders for account planning and client specific strategies.
Develop executive level relationships within client organizations.
Engage C-level executives with account insights and expertise to demonstrate business trends.
Orchestrate internal and external stakeholders throughout the entire client lifecycle.
Manage ad-hoc client requests, portfolio-level requirements and analytics.
Requirements Bachelor's degree in business or related field with master's degree preferred.
10
years' experience in people management experience with demonstrated ability to lead teams and drive results through others.
Demonstrated C-level contact and engagement experience.
Demonstrated experience leading successful, high dollar client portfolios Vertical industry expertise and thought leadership with proven track record of inspiring and disciplined leadership.
With demonstrated track record of leading high performing teams through direct management and influence.
High degree of business acumen and high emotional intelligence.
Strong knowledge and experience in consumer finance industry.
Strong interpersonal and communication skills; excellent written and verbal skills.
Experience with Microsoft Office Suite, specifically Excel, PowerPoint, Word, and Project.
Experience with collateral repossession operations preferred, but not required.
Strong working knowledge of computer software including Microsoft Office and Loan Servicing Software required.
Ability to occasionally travel to our San Diego and Baja Office Facility in Mexico.
Physical RequirementsThe work is of an intellectual nature.
While performing the functions of this job, the employee is required to stand and sit for prolonged periods.
Specific vision abilities required include close and medium distance vision and the ability to adjust focus.
Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech.
This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment.
On an occasion, an employee will be asked to lift items weighing up to 35 lbs.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Salary$146,100-$183,800/year#J-18808-Ljbffr Recommended Skills Account Management Alternative Financial Services Business Relationship Management Commercial Awareness Computer Keyboards Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
1.
Senior level manager of managers (5-7 direct employees, >75 indirect employees)2.
Greater than 10 years expertise in card, loan, and lease servicing3.
Experience in a fast-paced Global Operations environment (e.
g.
PHI, India, Baja)General Position
Summary:
The Director, Operations is responsible for the client and customer experience from onboarding through the servicing lifecycle and de-boarding.
The Operations function includes ongoing relationship management, portfolio management, back-office processing and other support services.
The Director, Operations establishes the company brand with the clients and ensures that client needs are identified and proactively managed.
Perks:
o Medical, FSA & HSA, Dental, Vision
More!o 401k - 100% vested once you start contributing.
Generous company match!o Regular employee health, wellness & engagement activities!o Pet Insurance, because fur babies are important to us too!About Vervent:
As one of the pre-eminent Lending as a Service (LaaS) companies, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services.
We support our industry-leading partners with primary strategic services including Loan & Lease Servicing, Call Center Services, Backup Servicing/Capital Markets Support, Credit Card Servicing, and Card Marketing & Customer Acquisition.
Vervent empowers companies to accelerate business, drive compliance, and maximize service.
If you're interested in reviewing the full job description, continue reading belowPrimary Responsibilities Lead revenue growth and target profitability in the areas of customer experience, while managing needs for client services and investor reporting groups.
Responsible for managing multiple departments within several Business Lines including Account Management, Collateral Management, Non-voice Customer Service, Tax/Treasury department and Specialty groups.
Direct back-office operations to ensure timely and accurate posting of payments, title processing, verifications, and collateral management activities.
Align internal stakeholders for account planning and client specific strategies.
Develop executive level relationships within client organizations.
Engage C-level executives with account insights and expertise to demonstrate business trends.
Orchestrate internal and external stakeholders throughout the entire client lifecycle.
Manage ad-hoc client requests, portfolio-level requirements and analytics.
Requirements Bachelor's degree in business or related field with master's degree preferred.
10
years' experience in people management experience with demonstrated ability to lead teams and drive results through others.
Demonstrated C-level contact and engagement experience.
Demonstrated experience leading successful, high dollar client portfolios Vertical industry expertise and thought leadership with proven track record of inspiring and disciplined leadership.
With demonstrated track record of leading high performing teams through direct management and influence.
High degree of business acumen and high emotional intelligence.
Strong knowledge and experience in consumer finance industry.
Strong interpersonal and communication skills; excellent written and verbal skills.
Experience with Microsoft Office Suite, specifically Excel, PowerPoint, Word, and Project.
Experience with collateral repossession operations preferred, but not required.
Strong working knowledge of computer software including Microsoft Office and Loan Servicing Software required.
Ability to occasionally travel to our San Diego and Baja Office Facility in Mexico.
Physical RequirementsThe work is of an intellectual nature.
While performing the functions of this job, the employee is required to stand and sit for prolonged periods.
Specific vision abilities required include close and medium distance vision and the ability to adjust focus.
Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech.
This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment.
On an occasion, an employee will be asked to lift items weighing up to 35 lbs.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Salary$146,100-$183,800/year#J-18808-Ljbffr Recommended Skills Account Management Alternative Financial Services Business Relationship Management Commercial Awareness Computer Keyboards Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
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