Shelter Operations Manager (Manager I)
The Position About the Position Job Appointment:
Full-Time, Limited Duration.
Persons appointed to limited term positions will be designated as limited duration employees whose appointment shall not exceed two (2) years except for the extension of grants or funding from outside sources.
Work Schedule:
Mon-Fri.
8-5P, alternate schedule may be available after probation Work Location:
1120 SW 5th Ave.
Portland OR 97204
Benefits:
Please check our benefits tab for an overview of benefits for this position Union Representation:
This position is not represented.
Application Material:
Please click APPLY to submit your application via the City of Portland's online portal.
You will need respond to the supplemental questions and attach a resume.
Update application materials if needed.
Position Summary The Shelter Operations Manager will lead operations for the City's portfolio of homeless shelter services, including but not limited to the existing seven Safe Rest Villages and the Temporary Alternative Shelter Sites.
The Shelter Operations Manager will lead the Shelter Operations Team to ensure a high and consistent standard of shelter services and sites that meet the needs of participants, site operators, service providers, and other relevant stakeholders across all City managed shelter.
This is a unique opportunity to join a vibrant City of Portland team to lead domestic humanitarian relief operations, implementing and refining real-world solutions for houseless communities based on humanitarian principles and best practices.
The position plays a key role in building a strong operational team and fostering collaboration and cohesion with other City departments, community-based organizations, and County and State partners to lead and strengthen the City of Portland's operation of homeless services.
This position will develop context-specific standard operating procedures and ensure effective systems are in place to support effective and timely program implementation and the overall City mission.
The Shelter Operations Manager will approach the work with empathy and sensitivity to the varied experiences, often traumatic, of program participants, community members, and stakeholders.
It is essential that the position demonstrate positive listening skills and an openness to learning from different perspectives and experiences throughout the performance of the role.
As the Shelter Operations Manager, you will:
Lead the management of shelter operations, properties, resources, and infrastructure.
Oversee procurement and contract management with vendors and non-profit partners.
Develop andadministershelter operations budget, including forecasting resources; monitoring budget to actual revenues and expenditures; and contributing to quarterly and annual budget update processes.
Implement policies and procedures for quality management, ensuring compliance requirements of City, County, and State and rules and regulations specified by permits, policies, public health requirements, and contractual obligations.
Proactively coordinate with homeless services partners (such as Joint Office of Homeless Services, Multnomah County, non-profit service providers) to ensure all shelter services are well coordinated and contribute to performance objectives of the homeless services strategy of the City of Portland.
Collaborate with senior management in preparing strategic plans and annual work plans that include clear deliverables, timelines, and resource requirements; develop, implement, improve, and evaluate programs, projects, workflow, methods, and work products in accordance with established objectives, budgets, funding agreements, and policies.
Supervise the Shelter Operations Team's external stakeholder engagement with community partners, neighbors, business owners, site service providers, as well as people experiencing or with lived experience of homelessness within the City of Portland.
Develop and establish performance requirements and personal development targets for staff, regularly monitor performance and provide coaching for improvement and development; evaluate performance and complete annual performance reviews.
Plan, organize, and manage the work of staff, including developing and implementing work plans to achieve objectives.
Continually assess and adjust priorities and work tasks to accomplish objectives independently and coordinate the work of others to meet priority milestones.
Conduct analysis of shelter operations, with a focus on business process improvements utilizing best practice approaches to accountability, transparency, and efficiencies.
Oversee real-time data to measure progress in collaboration with the Joint Office of Homeless Services data team, and develop recommendations backed by data and analysis.
The Shelter Operations Manager will report directly to the Emergency Humanitarian Operations Manager.
The position requires frequent collaboration and communication with City Bureaus, community-based organizations and elected officials and staff.
Questions? Karen Ehn, Recruiter Bureau of Human Resources email protected To Qualify The following minimum qualifications are required for this position Experience leading a team responding to humanitarian situations with competing priorities and deadlines.
Experience applying analytic and problem-solving skills both independently and collaborativelyto develop sound decisions, andrecommendations.
Experience effectively communicating and presenting information and recommendations clearly and persuasively in public situations both verbally and in writing.
Ability to maintain effective working relationships in evolving situations utilizing active listening and empathy.
Knowledge of program management including budget preparation and tracking, program creation and evaluation, and strategic planning.
Ability to apply principles of management, supervision, training, and performance evaluation.
Although not required you may have one or more of the following 4 years of progressively responsible experience developing, implementing and managing programs, projects, and/or personnel functions, with at least 2 years of supervisory experience.
The Recruitment Process STEP 1:
Apply online between December 26, 2023-January 16, 2024 Required Application Materials Resume Answer to the Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter,etc) by the closing date of the recruitment.
Application Tips Your responses to the supplemental questions should include details describing your education, training and/or experience, andwhereobtained which clearly reflects your qualifications for each of the numbered items in the To Qualify section of this announcement.
Your r sum should support the details described in your responses to the supplemental questions.
Salary Range/Equity Pay Analysis:
Please note per theOregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application.
It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
Do not attach any additional documents.
Please note, all completed applications for this position must be submitted no later than on the closing date and time of thisrecruitment.
All applications must be submitted via the City's online application process.
Do not attach materials not requested.
E-mailed and/or faxed applications will not beaccepted.
STEP 2:
Minimum Qualification Evaluation:
Week of January 16, 2024-January 22, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
Your r sum and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position.
Incomplete or inappropriate information may result in disqualification.
You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result.
Please read the City of Portland Administrative Rule 3.
01 for complete information.
STEP 3:
Establishment of Eligible List:
week of January 22, 2024-January 29, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
STEP 4:
Selection (Interview):
early February Hiring bureau will review and select candidatesfor aninterview Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.
STEP 5:
Offer of Employment:
late February STEP 6:
Start Date:
TBD A start date will be determined after all conditions of employment have been met.
Additional Information Click herefor additional information regarding the following Click herefor additional information regarding the following:
City of Portland Core Values Recruitment Process - Work Status Equal Employment Opportunity Veteran Preference ADA, Pregnancy, and Religious Accommodations Did you know? The City of Portland hasHow to Apply Videosand offersHow to ApplyClassesonce per month.
If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement.
An Equal Opportunity/Affirmative Action Employer Recommended Skills Active Listening Analytical Business Processes Communication Contract Management Forecasting Estimated Salary: $20 to $28 per hour based on qualifications.
Full-Time, Limited Duration.
Persons appointed to limited term positions will be designated as limited duration employees whose appointment shall not exceed two (2) years except for the extension of grants or funding from outside sources.
Work Schedule:
Mon-Fri.
8-5P, alternate schedule may be available after probation Work Location:
1120 SW 5th Ave.
Portland OR 97204
Benefits:
Please check our benefits tab for an overview of benefits for this position Union Representation:
This position is not represented.
Application Material:
Please click APPLY to submit your application via the City of Portland's online portal.
You will need respond to the supplemental questions and attach a resume.
Update application materials if needed.
Position Summary The Shelter Operations Manager will lead operations for the City's portfolio of homeless shelter services, including but not limited to the existing seven Safe Rest Villages and the Temporary Alternative Shelter Sites.
The Shelter Operations Manager will lead the Shelter Operations Team to ensure a high and consistent standard of shelter services and sites that meet the needs of participants, site operators, service providers, and other relevant stakeholders across all City managed shelter.
This is a unique opportunity to join a vibrant City of Portland team to lead domestic humanitarian relief operations, implementing and refining real-world solutions for houseless communities based on humanitarian principles and best practices.
The position plays a key role in building a strong operational team and fostering collaboration and cohesion with other City departments, community-based organizations, and County and State partners to lead and strengthen the City of Portland's operation of homeless services.
This position will develop context-specific standard operating procedures and ensure effective systems are in place to support effective and timely program implementation and the overall City mission.
The Shelter Operations Manager will approach the work with empathy and sensitivity to the varied experiences, often traumatic, of program participants, community members, and stakeholders.
It is essential that the position demonstrate positive listening skills and an openness to learning from different perspectives and experiences throughout the performance of the role.
As the Shelter Operations Manager, you will:
Lead the management of shelter operations, properties, resources, and infrastructure.
Oversee procurement and contract management with vendors and non-profit partners.
Develop andadministershelter operations budget, including forecasting resources; monitoring budget to actual revenues and expenditures; and contributing to quarterly and annual budget update processes.
Implement policies and procedures for quality management, ensuring compliance requirements of City, County, and State and rules and regulations specified by permits, policies, public health requirements, and contractual obligations.
Proactively coordinate with homeless services partners (such as Joint Office of Homeless Services, Multnomah County, non-profit service providers) to ensure all shelter services are well coordinated and contribute to performance objectives of the homeless services strategy of the City of Portland.
Collaborate with senior management in preparing strategic plans and annual work plans that include clear deliverables, timelines, and resource requirements; develop, implement, improve, and evaluate programs, projects, workflow, methods, and work products in accordance with established objectives, budgets, funding agreements, and policies.
Supervise the Shelter Operations Team's external stakeholder engagement with community partners, neighbors, business owners, site service providers, as well as people experiencing or with lived experience of homelessness within the City of Portland.
Develop and establish performance requirements and personal development targets for staff, regularly monitor performance and provide coaching for improvement and development; evaluate performance and complete annual performance reviews.
Plan, organize, and manage the work of staff, including developing and implementing work plans to achieve objectives.
Continually assess and adjust priorities and work tasks to accomplish objectives independently and coordinate the work of others to meet priority milestones.
Conduct analysis of shelter operations, with a focus on business process improvements utilizing best practice approaches to accountability, transparency, and efficiencies.
Oversee real-time data to measure progress in collaboration with the Joint Office of Homeless Services data team, and develop recommendations backed by data and analysis.
The Shelter Operations Manager will report directly to the Emergency Humanitarian Operations Manager.
The position requires frequent collaboration and communication with City Bureaus, community-based organizations and elected officials and staff.
Questions? Karen Ehn, Recruiter Bureau of Human Resources email protected To Qualify The following minimum qualifications are required for this position Experience leading a team responding to humanitarian situations with competing priorities and deadlines.
Experience applying analytic and problem-solving skills both independently and collaborativelyto develop sound decisions, andrecommendations.
Experience effectively communicating and presenting information and recommendations clearly and persuasively in public situations both verbally and in writing.
Ability to maintain effective working relationships in evolving situations utilizing active listening and empathy.
Knowledge of program management including budget preparation and tracking, program creation and evaluation, and strategic planning.
Ability to apply principles of management, supervision, training, and performance evaluation.
Although not required you may have one or more of the following 4 years of progressively responsible experience developing, implementing and managing programs, projects, and/or personnel functions, with at least 2 years of supervisory experience.
The Recruitment Process STEP 1:
Apply online between December 26, 2023-January 16, 2024 Required Application Materials Resume Answer to the Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter,etc) by the closing date of the recruitment.
Application Tips Your responses to the supplemental questions should include details describing your education, training and/or experience, andwhereobtained which clearly reflects your qualifications for each of the numbered items in the To Qualify section of this announcement.
Your r sum should support the details described in your responses to the supplemental questions.
Salary Range/Equity Pay Analysis:
Please note per theOregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application.
It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
Do not attach any additional documents.
Please note, all completed applications for this position must be submitted no later than on the closing date and time of thisrecruitment.
All applications must be submitted via the City's online application process.
Do not attach materials not requested.
E-mailed and/or faxed applications will not beaccepted.
STEP 2:
Minimum Qualification Evaluation:
Week of January 16, 2024-January 22, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
Your r sum and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position.
Incomplete or inappropriate information may result in disqualification.
You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result.
Please read the City of Portland Administrative Rule 3.
01 for complete information.
STEP 3:
Establishment of Eligible List:
week of January 22, 2024-January 29, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
STEP 4:
Selection (Interview):
early February Hiring bureau will review and select candidatesfor aninterview Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.
STEP 5:
Offer of Employment:
late February STEP 6:
Start Date:
TBD A start date will be determined after all conditions of employment have been met.
Additional Information Click herefor additional information regarding the following Click herefor additional information regarding the following:
City of Portland Core Values Recruitment Process - Work Status Equal Employment Opportunity Veteran Preference ADA, Pregnancy, and Religious Accommodations Did you know? The City of Portland hasHow to Apply Videosand offersHow to ApplyClassesonce per month.
If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement.
An Equal Opportunity/Affirmative Action Employer Recommended Skills Active Listening Analytical Business Processes Communication Contract Management Forecasting Estimated Salary: $20 to $28 per hour based on qualifications.
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