Customer Experience Representative Portland Airport Full Time
We are hiring now for immediate openings.
Responsibilities include:
Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support Must be at least 18 years old High School Diploma or G.
E.
D.
required No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related event on driving record in the past 3 years (DUI, DWI) Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be able to work any shift ranging from 6am-midnight; this schedule is determined on a shift bid and includes nights and weekends.
#J-18808-Ljbffr Recommended Skills Administration Communication Customer Demand Planning Friendliness Greet Guests Retailing Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities include:
Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support Must be at least 18 years old High School Diploma or G.
E.
D.
required No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related event on driving record in the past 3 years (DUI, DWI) Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be able to work any shift ranging from 6am-midnight; this schedule is determined on a shift bid and includes nights and weekends.
#J-18808-Ljbffr Recommended Skills Administration Communication Customer Demand Planning Friendliness Greet Guests Retailing Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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