GEB Baggageman/CSR/Clerk
Amtrak Amtrak Portland, OR Portland, OR Full-time Full-time $23.
00 - $30.
66 an hour $23.
00 - $30.
66 an hour 18 hours ago 18 hours ago 18 hours ago SUMMARY OF DUTIES:
This position will cover vacancies for Baggage/Red Cap, Agent, CSR's, Ticket Accounting Clerk, Metropolitan Lounge Rep and T&E Assignment Clerk positions in Portland, OR, Salem, OR, and Vancouver, WA.
Representative will provide passengers with superior customer service from behind the ticket counter, on the station floor, platform or in the Metropolitan Lounge.
Essential Functions:
Greeting, servicing and general comfort of each passenger as well as allowing access to the Metropolitan Lounge when appropriate Make ticket reports promptly, properly safeguard company funds and prepare related reports handling station accounting; must also be qualified in the operation of Arrow, Railres/Stars/ASAP, Quik-Trak, E-Trax and CICSProd responsible for the proper care and preventative maintenance of ticket printers and Quik-Trak machines Keep all information racks filled; ensure stocking of beverages, ice, condiments, informational brochures, schedules and other items are done daily or as needed and readily available to our guests Perform miscellaneous clerical duties related to the station Provide assistance to customers with special needs Assist passengers with luggage and boarding trains Handles checked baggage, package express and company materials in the station and on/off trains; complete required forms and accounting Perform station janitorial duties; this includes light cleaning and proper care of the Metropolitan Lounge facility when designated.
Dissemination of both verbal and printed information to passengers during the performance of each assigned position, including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation; this may also include hotel arrangements and other special services as requested while performing the duties of Metropolitan Lounge Representative as contained in the lounge operations manual Ensure all passenger train boarding(s) are timely.
Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms.
Generating manifests, consists, special service requests, transportation notices, etc.
for outbound and inbound trains.
General clerical duties such as filing, maintain attendance reports, process PTT submissions and yard sign-in sheets and answer phones.
Ensure that all T&E job bulletins are received and posted.
Maintain all Federal and Company required postings.
Order and distribute uniform apparel, nametags for crew base and station employees.
Maintain inventories for equipment issue such as iPhone e-ticketing devices, radios and batteries.
Interface with CMS / CMC to ensure all positions are covered, vacations current, and open jobs are posted.
MINIMUM
Qualifications:
Must possess a valid Washington or Oregon driver's license.
Skilled in the processing of all types of Amtrak tickets and a thorough understanding of tariffs to properly price tickets Must meet qualifications for bid / bump Customer Service Representatives.
Must be proficient with baggage & express operation and be able to quote rates and information Lift items weighing up to 50lbs Push or pull a baggage cart and operate baggage equipment and maintain certifications on equipment (i.
e.
tow tractor, pallet jack and forklift) COMMUNICATION AND INTERPERSONAL SKILLS:
Excellent oral and written communication skills Comply with the company's uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions, and personal style Maintain a positive, good-natured attitude is essential Comfortable interacting with customers, speaking on a public address system and using Amtrak computer systems The hourly range is $23.
00 - $30.
66 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).
Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges.
Some benefits are subject to the collective bargaining agreement.
Learn more about our benefits offerings Here.
Requisition ID:
159324 Posting Location(s):
Oregon; Washington Job Family/Function:
Customer Service Relocation Offered:
No Travel Requirements:
Up to 25% Job Type:
Full-time Pay:
$23.
00 - $30.
66 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Shift:
8 hour shift Day shift Evening shift Night shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Application Question(s):
Are you at least 18 years of age? This position is an Agreement covered position that will require you to join the collective bargaining agreement associated with this position.
Are you willing to join this applicable labor union? Are you available to work different shifts including; on call, nights, weekends and holidays? Do you have basic computer skills? Education:
High school or equivalent (Preferred)
Experience:
customer service:
1 year (Required) Ability to Relocate:
Portland, OR 97209:
Relocate before starting work (Required) Work Location:
In person Greeting, servicing and general comfort of each passenger as well as allowing access to the Metropolitan Lounge when appropriate Make ticket reports promptly, properly safeguard company funds and prepare related reports handling station accounting; must also be qualified in the operation of Arrow, Railres/Stars/ASAP, Quik-Trak, E-Trax and CICSProd responsible for the proper care and preventative maintenance of ticket printers and Quik-Trak machines Keep all information racks filled; ensure stocking of beverages, ice, condiments, informational brochures, schedules and other items are done daily or as needed and readily available to our guests Perform miscellaneous clerical duties related to the station Provide assistance to customers with special needs Assist passengers with luggage and boarding trains Handles checked baggage, package express and company materials in the station and on/off trains; complete required forms and accounting Perform station janitorial duties; this includes light cleaning and proper care of the Metropolitan Lounge facility when designated.
Dissemination of both verbal and printed information to passengers during the performance of each assigned position, including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation; this may also include hotel arrangements and other special services as requested while performing the duties of Metropolitan Lounge Representative as contained in the lounge operations manual Ensure all passenger train boarding(s) are timely.
Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms.
Generating manifests, consists, special service requests, transportation notices, etc.
for outbound and inbound trains.
General clerical duties such as filing, maintain attendance reports, process PTT submissions and yard sign-in sheets and answer phones.
Ensure that all T&E job bulletins are received and posted.
Maintain all Federal and Company required postings.
Order and distribute uniform apparel, nametags for crew base and station employees.
Maintain inventories for equipment issue such as iPhone e-ticketing devices, radios and batteries.
Interface with CMS / CMC to ensure all positions are covered, vacations current, and open jobs are posted.
Must possess a valid Washington or Oregon driver's license.
Skilled in the processing of all types of Amtrak tickets and a thorough understanding of tariffs to properly price tickets Must meet qualifications for bid / bump Customer Service Representatives.
Must be proficient with baggage & express operation and be able to quote rates and information Lift items weighing up to 50lbs Push or pull a baggage cart and operate baggage equipment and maintain certifications on equipment (i.
e.
tow tractor, pallet jack and forklift) Excellent oral and written communication skills Maintain a positive, good-natured attitude is essential Comfortable interacting with customers, speaking on a public address system and using Amtrak computer systems 401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance 8 hour shift Day shift Evening shift Night shift Monday to Friday Weekends as needed In-person Are you at least 18 years of age? This position is an Agreement covered position that will require you to join the collective bargaining agreement associated with this position.
Are you willing to join this applicable labor union? Are you available to work different shifts including; on call, nights, weekends and holidays? Do you have basic computer skills? High school or equivalent (Preferred) customer service:
1 year (Required) Portland, OR 97209:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $30.
66 an hour $23.
00 - $30.
66 an hour 18 hours ago 18 hours ago 18 hours ago SUMMARY OF DUTIES:
This position will cover vacancies for Baggage/Red Cap, Agent, CSR's, Ticket Accounting Clerk, Metropolitan Lounge Rep and T&E Assignment Clerk positions in Portland, OR, Salem, OR, and Vancouver, WA.
Representative will provide passengers with superior customer service from behind the ticket counter, on the station floor, platform or in the Metropolitan Lounge.
Essential Functions:
Greeting, servicing and general comfort of each passenger as well as allowing access to the Metropolitan Lounge when appropriate Make ticket reports promptly, properly safeguard company funds and prepare related reports handling station accounting; must also be qualified in the operation of Arrow, Railres/Stars/ASAP, Quik-Trak, E-Trax and CICSProd responsible for the proper care and preventative maintenance of ticket printers and Quik-Trak machines Keep all information racks filled; ensure stocking of beverages, ice, condiments, informational brochures, schedules and other items are done daily or as needed and readily available to our guests Perform miscellaneous clerical duties related to the station Provide assistance to customers with special needs Assist passengers with luggage and boarding trains Handles checked baggage, package express and company materials in the station and on/off trains; complete required forms and accounting Perform station janitorial duties; this includes light cleaning and proper care of the Metropolitan Lounge facility when designated.
Dissemination of both verbal and printed information to passengers during the performance of each assigned position, including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation; this may also include hotel arrangements and other special services as requested while performing the duties of Metropolitan Lounge Representative as contained in the lounge operations manual Ensure all passenger train boarding(s) are timely.
Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms.
Generating manifests, consists, special service requests, transportation notices, etc.
for outbound and inbound trains.
General clerical duties such as filing, maintain attendance reports, process PTT submissions and yard sign-in sheets and answer phones.
Ensure that all T&E job bulletins are received and posted.
Maintain all Federal and Company required postings.
Order and distribute uniform apparel, nametags for crew base and station employees.
Maintain inventories for equipment issue such as iPhone e-ticketing devices, radios and batteries.
Interface with CMS / CMC to ensure all positions are covered, vacations current, and open jobs are posted.
MINIMUM
Qualifications:
Must possess a valid Washington or Oregon driver's license.
Skilled in the processing of all types of Amtrak tickets and a thorough understanding of tariffs to properly price tickets Must meet qualifications for bid / bump Customer Service Representatives.
Must be proficient with baggage & express operation and be able to quote rates and information Lift items weighing up to 50lbs Push or pull a baggage cart and operate baggage equipment and maintain certifications on equipment (i.
e.
tow tractor, pallet jack and forklift) COMMUNICATION AND INTERPERSONAL SKILLS:
Excellent oral and written communication skills Comply with the company's uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions, and personal style Maintain a positive, good-natured attitude is essential Comfortable interacting with customers, speaking on a public address system and using Amtrak computer systems The hourly range is $23.
00 - $30.
66 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).
Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges.
Some benefits are subject to the collective bargaining agreement.
Learn more about our benefits offerings Here.
Requisition ID:
159324 Posting Location(s):
Oregon; Washington Job Family/Function:
Customer Service Relocation Offered:
No Travel Requirements:
Up to 25% Job Type:
Full-time Pay:
$23.
00 - $30.
66 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Shift:
8 hour shift Day shift Evening shift Night shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Application Question(s):
Are you at least 18 years of age? This position is an Agreement covered position that will require you to join the collective bargaining agreement associated with this position.
Are you willing to join this applicable labor union? Are you available to work different shifts including; on call, nights, weekends and holidays? Do you have basic computer skills? Education:
High school or equivalent (Preferred)
Experience:
customer service:
1 year (Required) Ability to Relocate:
Portland, OR 97209:
Relocate before starting work (Required) Work Location:
In person Greeting, servicing and general comfort of each passenger as well as allowing access to the Metropolitan Lounge when appropriate Make ticket reports promptly, properly safeguard company funds and prepare related reports handling station accounting; must also be qualified in the operation of Arrow, Railres/Stars/ASAP, Quik-Trak, E-Trax and CICSProd responsible for the proper care and preventative maintenance of ticket printers and Quik-Trak machines Keep all information racks filled; ensure stocking of beverages, ice, condiments, informational brochures, schedules and other items are done daily or as needed and readily available to our guests Perform miscellaneous clerical duties related to the station Provide assistance to customers with special needs Assist passengers with luggage and boarding trains Handles checked baggage, package express and company materials in the station and on/off trains; complete required forms and accounting Perform station janitorial duties; this includes light cleaning and proper care of the Metropolitan Lounge facility when designated.
Dissemination of both verbal and printed information to passengers during the performance of each assigned position, including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation; this may also include hotel arrangements and other special services as requested while performing the duties of Metropolitan Lounge Representative as contained in the lounge operations manual Ensure all passenger train boarding(s) are timely.
Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms.
Generating manifests, consists, special service requests, transportation notices, etc.
for outbound and inbound trains.
General clerical duties such as filing, maintain attendance reports, process PTT submissions and yard sign-in sheets and answer phones.
Ensure that all T&E job bulletins are received and posted.
Maintain all Federal and Company required postings.
Order and distribute uniform apparel, nametags for crew base and station employees.
Maintain inventories for equipment issue such as iPhone e-ticketing devices, radios and batteries.
Interface with CMS / CMC to ensure all positions are covered, vacations current, and open jobs are posted.
Must possess a valid Washington or Oregon driver's license.
Skilled in the processing of all types of Amtrak tickets and a thorough understanding of tariffs to properly price tickets Must meet qualifications for bid / bump Customer Service Representatives.
Must be proficient with baggage & express operation and be able to quote rates and information Lift items weighing up to 50lbs Push or pull a baggage cart and operate baggage equipment and maintain certifications on equipment (i.
e.
tow tractor, pallet jack and forklift) Excellent oral and written communication skills Maintain a positive, good-natured attitude is essential Comfortable interacting with customers, speaking on a public address system and using Amtrak computer systems 401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance 8 hour shift Day shift Evening shift Night shift Monday to Friday Weekends as needed In-person Are you at least 18 years of age? This position is an Agreement covered position that will require you to join the collective bargaining agreement associated with this position.
Are you willing to join this applicable labor union? Are you available to work different shifts including; on call, nights, weekends and holidays? Do you have basic computer skills? High school or equivalent (Preferred) customer service:
1 year (Required) Portland, OR 97209:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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