Technical Support Engineer
Company Name:
Urban Airship
Urban Airship is the leading provider of messaging technology and usage data for smartphones, tablets, PCs and other connected devices. Our solutions simplify all aspects of notification/alert delivery and mobile campaign management across multiple platforms in a scalable and reliable way. Urban Airship's data solutions provide a unique perspective on user reaction, both direct and indirect, campaign-level and long-term, to our customers' messaging strategies. In addition to our core messaging and data services, we provide location targeting and digital wallet solutions as well as strategic and integration services.
Urban Airship's Technical Support Engineers are involved in resolving complex customer support issues while delivering amazing customer support experiences to highly technical customers. We're seeking candidates committed to improving processes and solving problems.
Responsibilities
Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues and assist customers during the implementation of our products and services
Write documentation, knowledge base articles, and tutorials to improve the customer experience of Urban Airship products and services
Participate in the QA process of current and new products/services
Contribute to the development of our support policies and procedures
Do whatever it takes to provide outstanding support
Skills and Experience
BS in Computer Science or equivalent
2
Years in a Technical Support role
Working knowledge of Linux and Mac OS X Comfortable with mobile platforms like iOS and Android
Able to read code and write code (especially Python, Java, or Objective-C)
Good with people when they're happy and when they're not
Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers
Must thrive at working in a fast paced environment
Ability to work in a team environment while working independently
If you're tenacious, good humored, diplomatic and helpful, you'll succeed in this roleEstimated Salary: $20 to $28 per hour based on qualifications.
Urban Airship
Urban Airship is the leading provider of messaging technology and usage data for smartphones, tablets, PCs and other connected devices. Our solutions simplify all aspects of notification/alert delivery and mobile campaign management across multiple platforms in a scalable and reliable way. Urban Airship's data solutions provide a unique perspective on user reaction, both direct and indirect, campaign-level and long-term, to our customers' messaging strategies. In addition to our core messaging and data services, we provide location targeting and digital wallet solutions as well as strategic and integration services.
Urban Airship's Technical Support Engineers are involved in resolving complex customer support issues while delivering amazing customer support experiences to highly technical customers. We're seeking candidates committed to improving processes and solving problems.
Responsibilities
Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues and assist customers during the implementation of our products and services
Write documentation, knowledge base articles, and tutorials to improve the customer experience of Urban Airship products and services
Participate in the QA process of current and new products/services
Contribute to the development of our support policies and procedures
Do whatever it takes to provide outstanding support
Skills and Experience
BS in Computer Science or equivalent
2
Years in a Technical Support role
Working knowledge of Linux and Mac OS X Comfortable with mobile platforms like iOS and Android
Able to read code and write code (especially Python, Java, or Objective-C)
Good with people when they're happy and when they're not
Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers
Must thrive at working in a fast paced environment
Ability to work in a team environment while working independently
If you're tenacious, good humored, diplomatic and helpful, you'll succeed in this roleEstimated Salary: $20 to $28 per hour based on qualifications.
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