Customer Service Manager







Matthew Clark




14860 SW 109TH AVE



TIGARD, OR 97224 US

Phone: +1 503-980-5431


LIDAGACLARK@GMAIL.COM










 EMPLOYMENT HISTORY





OWNER & INSTRUCTOR


DRAGON'S WAY MARTIAL ARTS ACADEMY  



September, 2008 —





  • Small Business Owner

  • Advertisement, demographic research, outside sales

  • Invoicing, bookkeeping (QuickBooks), PnL's, purchasing budget, budget cost analysis, monthly income statements

  • Retail showroom (ordering, display, resale, wholesalers license

  • Website development and maintenance (www.DragonsWay.net

  • Management of Assistant Instructors (payroll, HR, benefits, etc.)







SUPERVISOR


ANDERSON MERCHANDISERS RETAIL MERCHANDISING 



May, 2012 — June, 2016 (4 years 1 month)





  • Management of 4 merchandising staff in 4 Best Buy, Target, T-Mobile, Wal-Mart and Costco retail locations

  • T-Mobile Layout and reporting in Best Buy and Target

  • Survey reporting and follow through with Vizio, Apple, Sharp, and all major movie and music studios

  • Customer service in many field locations such as 4 Best Buy's, 5 Targets, 5 Costco's, 5 Wal-Mart's and O'Reilly's Auto Parts







DIVISION MANAGER


COVER ALL FLOORING 



August, 2005 — October, 2008 (3 years 2 months)





  • Service Center Manager for the Portland and surrounding areas

  • Management of 5 office locations (28 office employees, 3 sales representatives, and 50-60 installers

  • Liaison between main client Home Depot and Cover All

  • Maintain high customer service levels, proper installations, billing, order tracking, work accountability and over all customer satisfaction scores

  • Develop and maintain a budget that will exceed 17.6 million for the current year

  • Responsible for all aspects of operation including P&L, Trend and Purchasing budget

  • Run Portland location as if my own company

  • Training, employees, payroll, sales, customer service, recruitment, purchasing, etc

  • Develop computer tools and tracking processes that are implemented throughout other locations.







REGIONAL MANAGER


STANDARD RESTAURANT INDUSTRIES 



September, 2003 — July, 2005 (1 year 10 months)





  • Managing 2 locations in Colorado with an average of 35K square foot showroom floor with an additional 25K square foot warehouse and one 28K square foot distribution center

  • Averaging 30 employees per location

  • 1.6 million average on hand product value of each store branch

  • Proven over 160% yearly increase of overall sales per year with Colorado Market Sales in excess of 4.2 million for 2004

  • Contract pricing and negotiations on all Restaurant Supply Vendors worldwide

  • Standard belongs to top buying group (NAFED)

  • Thus, setting standards for Manufacturing Representatives in Colorado

  • Set up and opened new locations from ground up in Denver; Staff, inventory, policies & procedures, opening & running budget, cost analysis, demographic research, opening cost of goods, advertisement and marketing projections, develop IT configurations to integrate with corporate main frame

  • Develop, implement and track all Colorado reports (P&R, Management Income Statement, Forecast, Marketing Analysis). Create Budgets for; Labor, Cost of Goods, Advertisement, Training and IT

  • Oversee all sales and operations in Colorado Market

  • Reporting to CEO and Board of Directors in Salt Lake City Corporate office

  • Key provider in helping launch company e-commerce website

  • (http://www.esreco.com)







ACCOUNT MANAGER


PITNEY BOWES 



November, 2002 — July, 2003 (8 months)





  • Managed 5 different accounts in the Denver Rocky Mountain Region (Pulte Mortgage, The Saint Paul, CHUBB Insurance, JD Edwards and Visa

  • Management of Profit and Revenue for all locations (1.5 million per year

  • All employee relations

  • Payroll, hiring, counseling, scheduling of all employees at accounts (staff of 32

  • Purchase ordering, maintenance agreement and relocation of equipment

  • Key person on all contract renewals

  • Implementation, Performance Standards and Evaluation

  • Prepare all reports for upper management evaluation (i.e

  • P&R Report, Forecast, Improvement Plan, Budget vs

  • Revenue, Same Site Standards)







IMAGE OPERATION MANAGER


CH2M HILL 



December, 1998 — September, 2002 (3 years 9 months)





  • Was purchased from IKON in October of 2001 with the cancellation of the IKON contract at CH2M HILL

  • Proposal production for transportation and environmental engineers

  • Nation Wide Reprographic Manager, was responsible for setting standards company wide

  • Created and developed recovery billing system on national level by working with accounting and IT

  • Recovery number clean up through CH's Oracle system

  • Set up National Accounts for CH2M HILL with GBC, Canon and Kinko's

  • Managed 2 locations locally with 22 employees

  • Managed and completed overflow work from 305 different locations across the country

  • Traveled to different locations in the U.S

  • to help produce company proposals

  • Help build internal web sites for inventory, ordering, tracking, and billing

  • Designed layout and schematics for new reprographic center for a new location







REPROGRAPHIC ACCOUNT MANAGER


IKON MANAGEMENT SERVICES 



December, 1998 — September, 2001 (2 years 9 months)





  • Managed largest reprographic off-site facility in Desert Mountain Region (CH2M Hill)

  • Responsible for reproduction of proposals for Transportation and Environmental Engineers

  • Management of 3 employees

  • Trained IKON employee's for other facility management locations in the Rocky Mountain Region







DIVISION MANAGER


HOTEL LIQUIDATORS 



March, 1996 — September, 1998 (2 years 6 months)





  • Managed retail sales department and back room crew for furniture store

  • Budget, forecast, purchasing and P&R for main retail furniture store branch

  • Responsible for payroll, employment, scheduling, training, evaluations and over all store's performance

  • Created and designed store ads for newspapers, magazines, brochures, etc.










EDUCATION





Oregon State University



Market Certification,







Arapahoe Community College







 

  • ID#: 102132
  • Location: Portland, OR , 97224

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