Retail Associate


Vandana M Patil

Senior Manager



Profile Summary:


  • Result Oriented highly professional with over 12+yrs of  experience working in various global Industry sector like Agribusiness, IT Consulting, IT Education etc.

  • Proficient in working on highly challenging and complex deliverables targeted multi-national and global projects

  • Efficient in working with various global teams in achieving quality deliverables to global customers on-time

  • Proven ability to work in customer support helpdesk with managing teams globally with strong problem solving skills and ability to creative think to resolve issues quickly and efficiently

  • Strong Communication skills both soft skills and inter-personal skills with ability to prioritize tasks and delegate the work items to teams to enhance teamwork for better results

  • Ability to work on unscheduled working hours across the geographical time zones to get the productions issues resolved for customers


Work Experience:

Company: Critical River

Job Title: Business Development Manager/Consulting

Employer: Volunteered

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                [JAN-2015 to Nov-2015]

CriticalRiver Inc. (“Company”) is a software development and technology solutions company based in Silicon Valley, California. The Company was started in 2014 with a singular focus on developing enterprise software solutions that manage pricing, incentive, rebate, royalty and channel programs to enhance business performance while reducing labor and infrastructure costs. Website:

Major Responsibilities Include: 

  •   Volunteered in CRITICALRIVER as Talent Acquisition Assistant for 11 Months. Have expertise in   below areas.

  • Participating in recruitment efforts.

  • Posting job ads and organizing resumes and job applications

  • Scheduling job interviews and assisting in interview process.

  • Preparing new employee files.

  • Organizing meetings and coordinating onsite efforts.






Monsanto India Limited, Bangalore as Helpdesk Lead                                                                                                      June 2000 – 2008


Key Deliverables:




  • Experience with Administration, Installation and Support of Windows 2003 and Active Directory in a 5000+ user environment.


  •  Experience in interacting with customers to support the technical issues onsite and offsite. Have provided more then 5000+ users for technical issues.

  • Experience in 24/7 support desk.

  • Experience in configuring and managing the DNS and DHCP server.

  • Installing and configurations of software’s. Troubleshooting hardware and software problems reported by users.

  •  Adding, removing, or updating user account information, resetting passwords, etc.

  •  Experience in remote access software’s. Taking control of machines to install, upgrade and troubleshoot the software’s.

  • Experience in installing and configuration of MSOffice software. Configuring the outlook account for email.

  • Experience in installing the McAfee and Norton antivirus software’s.

  • Experience in installing and configuring software and hardware patch updates.

  • Experience in installing and configuring the SAP software.

  • Experience in installing and configuring the system security software.

  • Experience in installing and configuring Windows serves.

  • Familiarity with relations database software MSSQL, MYSQL etc.

  • Experience in developing system access, monitoring logs, and evaluation of disaster recovery plans.

  • Experience in IBM SAN Backup software.

  • Experience in installing and configuring the printers in LAN and WAN.



Vendor Management

  • Ø Good Negotiation skills and Cost Analysis Skills

  • Ø Analytical skills

  • Ø Client Management Skills

  • Ø Project management skills



General Management

  • Ø Implementing the corporate policies for the organization

  • Ø Implementing the IT security systems for teams.

  • Ø Used to manage the budget for the IT team

  • Ø Managed Annual Maintenance Contracts for IT equipment’s.

  • Ø Managed the payment processes for Telecom, Network Communications and consumables.

  • Ø Lead the project roll out for SAP implementations for clients



Significant Achievement

  • Appreciation received for successful coordination to the  new facility

  • Received the award for the contribution of creating new shared Service centre.

  • Have been recognized for conducting the training programs for team members

  • Introduced Change control documents, Standard operating Procedure documents for the team

  • Introduced Monthly customer feedback system and improvement programs.




Previous Assignments


Dec’97 to May 2000 with Aptech Limited, Bangalore as System Administrator



  • Ø Managed the local network of the company

  • Ø Resolved the Hardware and software problems of the machines.

  • Ø Supported the customer for day to day help.



Academic Credentials

  • Diploma in Electronics and Communication from Board of Technical Education

  • Diploma in PC Hardware and networking from CGHIT.



Professional Qualification

  • Ø ITIL Foundation Certified

  • Ø SUN  Solaris Administration Certification

  • Ø Windows Server  Administration

  • Ø Novell Server Administration


  • ID#: 114190
  • Location: Portland, OR , 97229

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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