Medical Records Clerk

Dean Timothy Pool

823 SE 47th Ave

Portland, Oregon 97215

503.927.3324 Email:



Professional Experience


Senior Technology Analyst, CompanionLink Software, Portland, OR                                                   Dec., 2011 to April 2016

Active and proactive installation and support of CompanionLink Software in varied software and hardware settings including POS retail, business, and home settings. Team lead for remote, phone and online support for Windows, OSX, iOS and Android. Duties include remote support for Windows 7, 8 and 10 OS as well as AV software and support various PC  hardware  WiFi configuration, LAN, USB  data transfer of CRM information


MAC Support Specialist, ACS Apple Support, Tigard, OR                                                                       Feb., 2009 to Dec., 2011

Provide technical support for Apple computer and applications to external customers, internal associates and management via phone.  Call center software programs and computer systems, Win 7, and software to resolve and track client issues. Serve as liaison between clients and management, support groups and the business unit. Assist Tier 2 Technical Support Specialists as needed.


 Specialist Cell phone Porting, ACS Verizon Support, Tualatin, OR                                                        July 2007 to Feb., 2009

Provide technical support for wireless number local portability for Verizon Wireless mobile phones to external customers, internal associates and management via phone.  Call center software programs and computer systems, Win XP, and Syniverse software to resolve and track client issues. Serve as liaison between clients and management, support groups and the business unit. Assist other Tier 2 Technical Support Specialists as needed.


Contract Computer Technician, Miller Tech, McMinnville, OR                                                              March 2007 to June 2007

Build, administer, maintain and support of Windows PC systems over the phone and in house. Provided support and maintenance of company’s assets as well as monitoring of network connections and applications. Consult with users and management regarding complex and basic technical issues for clients. Replace outdated equipment and manage technology obsolescence


Technical Specialist II, H&R Block, Inc, Kansas City, MO                                                                       Sept., 2006 to Feb. 2007

Provide technical support to external POS customers, internal field associates and management via phone, email and chat. Use Contact Center software programs and computer systems, Win XP Pro, Win 2003 to resolve and track client issues. Support Linksys WRT54G and D-Link WBR 1310 routers as part of retail PC network. 


Systems Analyst, Science Application International Corp., Kansas City, MO                                       Nov., 2004 to July 2006

Supported Automated Gate systems for freight containers at ports of entry in the USA and Canada. Monitored and implemented issue resolutions for port of entry software. Collected data concerning critical operations of systems. Proactive monitoring of remote sites to insure system function. Wrote monthly technical reports for each site including details of remote monitoring and service summaries.


Senior Technology Analyst II, Hallmark Cards, Inc., Kansas City, MO                                                   Sept., 1995 to July 2004

Second level support team and specialist in network support of IBM PCs and POS in retail settings with Windows 2000, Windows XP and DOS OS, Worked with Hallmark Entertainment to provide feedback on software use. Ethernet and token ring LAN support. Conducted analyst hardware software training, system reviews, prepares documentation. SQL software used in database query and proprietary troubleshooting. Excellent team and personal communication.



Software, Windows XP SP2, 2000, NT, Me, Vista, Win 7, Win 10, MS Office and Outlook 2010, Yahoo, Google,  Norton AV and Utilities, MS-DOS, QBASIC and C++

Hardware:  Pentium Core i7 CPUs; Blu Ray DVD CD ROM RW, flatbed scanner, HDMI monitors; impact, inkjet laser printers, DSL,  broadband, Wireless 802.11b/g/n WLAN, PC cards, cable modems, routers, video sound cards, PPC PDA. Avaya phone systems



DEVRY UNIVERSITY                                                                                                                                                Kansas City, Missouri

Bachelor of Science in Information Technology Management                                                             Feb. 1998

Course work: Information Technology Hardware (satellite, wireless network, fiber optic, cable, hubs, routers, VPN) and software (Windows NT, Novell) Project Management, System Administration, C++ programming, Managerial Accounting, Senior Project in Computer Telephony Implementation for Hallmark Customer Solutions Center. 



Eagle Scout                                                                                                                                             Boy Scouts of America

President, Explorer Scouts Engineering Post Black and Veatch                                                            Explorer Scouts of America


References provided on request.


  • ID#: 121188
  • Location: Portland, OR , 97215

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